At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. Were an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

GoCardless is on a mission to become the worlds bank payment network. Customer Operations is set to play a vital role in the businesss ambition to reach this goal. This role is vital to the successful delivery of the company's objectives and ensuring were supporting our Customers journey from day one.

If youre eager to make your mark and are looking for an exciting challenge, this may be your role. Youll be working closely with our customers and touching base with a variety of teams and stakeholders within GoCardless. Youll also have the opportunity to develop your communication, operational, and prioritisation skills. Though you will be expected to hit the ground running, youll be part of a dedicated team thats well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process, so you get comfortable with the GoCardless product. If youre happy working in a fast-paced environment where the work is varied and challenging, then this is the role for you.

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This role is part of the Customer Operations group where you'll be responsible for supporting customers by providing an excellent level of customer service regarding product usage, general enquiries and troubleshooting and carrying out KYC checks.

Onsite - Riga, Latvia (Novira Plaza, Marijas iela 2a)

Office based position with the opportunity to work 1 day a week from home

Monday - Friday, 10.00-19.00

We are a 24x7 operation serving customers around the globe, therefore the role requires work on bank holidays.

As a Customer & KYC Representative, you will:

We are about customer experience, speed and quality. We have challenging KPIs that we work hard to deliver against and growing markets to serve as GoCardless expands globally. 

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.