901
Registration number: 40203027461
- Details
- Highlights
- Company
Company Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 55,000 restaurant and retail partners as well as with over 75,000 courier partners across 23 countries and 250 cities.
Our apps (iOS and Android) have the industrys highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customers own language.
We've raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europes second fastest growing company. Were still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
#LI-VS1
Job description
Do you have experience leading teams in a support or customer facing role and a passion for delivering an exceptional service? Does leading a support team within one of Europes fastest growing companies sound like your next adventure? If so, then wed love to chat!
Role background
Wolt is a Finnish technology company and were best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
Just few years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, were in 23 countries and over 80 cities across EMEA, servicing over 5M registered users.
Wolt is currently looking for our new Support Team Lead to join the Support team in Latvia! With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As Support Team Lead you will manage a team of local support associates and inspire a high-quality standard of service that we provide to our customers and partners. If you have what it takes, we look forward to hearing from you!
What you'll be doing
- Recruiting, mentoring and managing: You will quickly get Wolt under your skin and find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will be providing performance feedback and making sure your team meets KPIs.
- Leading by example and setting the standard: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar of the service we provide. You set targets for yourself and your team and walk the extra mile to beat new records as a company.
- Team engagement: Organizing feedback sessions and group workshops with your team members on regular basis.
- Relating and communicating: You will identify the needs and relevant tone of voice to each of our customers courier partners and merchants that are reaching out to us.
- Getting stuff done: Hustle, hustle, hustle.
Qualifications
- You have already led a customer-facing team and youre excited to join our award-winning Support team.
- You enjoy supporting and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service.
- You are able to think on your feet, and multi-tasking is your second nature.
- Youre quite analytical and enjoy learning and teaching others how to use our Support tools.
- You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPIs.
- You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
- You are fluent in Latvian and English.
€
2200 - 2500
Additional information: The salary range for this role is 2200 - 2500 EUR gross, monthly + stock options plan.
Location
- Latvia
Krišjāņa Valdemāra iela, Centra rajons, Rīga, Latvia
Time of work
- Full-time
Skills
Languages
- English
- Latvian
Contact person
Vladimir Stankovic
+38765236488
Vladimir Stankovic
+38765236488
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions as well as operating its own grocery stores under the Wolt Market brand. Wolts products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolts mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand. Employer Value Proposition
So, why work at Wolt?At Wolt, Were About Getting Things Done.Youll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.We work hard to make cities into better places, and its pretty cool seeing us grow every week. If youre passionate about building things that just work, Wolt might be for you. DEI Statement
Our Commitment to Diversity, Equity & InclusionWe want to have all sorts of people in our team people like you and me, and people different from you and me. To be able to work with diverse teammates when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Registration number: 40203027461
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