CUSTOMER SERVICE SPECIALISTS (WITH NORWEGIAN LANGUAGE SKILLS)

Riga
Published: 15/11/2017 Deadline: 29/11/2017

Eurodel.no is internet project which was founded in 2012, and has constantly grown to become one of the Norway's biggest car parts e-retailer serving thousands of satisfied customers every week.

To improve our customer satisfaction we are currently looking for:

CUSTOMER SERVICE SPECIALISTS (WITH NORWEGIAN LANGUAGE SKILLS)

Person with excellent communication, listening skills and computer skills. Training will be provided.

The requirements:

  • Fluent Norwegian language skills;
  • Good English language skills;
  • Excellent telephone manner (communication, listening and social skills);
  • Positive attitude.
  • Basic knowledge about construction of car will be considered as advantage.

Responsibilities and work:

  • Consult Eurodel.no customers via phone, email, and live online chat, providing timely support for any issues using Eurodel.no.
  • Communicate with customers regarding in-store issues and escalate as necessary.
  • Work closely with the colleagues on order and process flow issues.
  • Collaborate with shipping vendors on any customer shipping issues, including filing claims for lost packages, and initiating returns for incorrect orders.
  • Review all customer ratings on social networks, feedback sites and do a public answer if needed.

We offer:

  • Competitive salary and performance-based bonus system;
  • Training;
  • Professional and friendly team.

If you are interested in this position, please send your CV and Application letter in Latvian or English by clicking "Apply".

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