- Details
- Highlights
- Company
Job description
As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.
Your responsibilities will include:
- Manage and support CRM team:
- Task planning and prioritization
- Workload management
- Training and team building
- Develop and execute CRM strategy aligned with business goals.
- Define personalized customer journeys and touchpoints.
- Implement customer segmentation strategies.
- Utilize data for tailored marketing messages.
- Lead and optimize marketing campaigns.
- Collaborate with other marketing teams.
- Analyze customer behavior and engagement.
- Collect and act on customer feedback.
- Oversee CRM tool integration and optimization.
- Manage CRM-related projects and budgets.
- Stay updated on CRM trends and best practices.
Requirements
- Knowledge of local and international CRM strategies.
- Marketing strategies implementation experience.
- Experience working with Salesforce.
- Experience in website analytics tools and data-driven decision-making (Google analytics, Looker, BigQuery, Excel).
- Excellent English language skills.
- Analytical, problem-solving, and decision-making skills.
- Ability to collaborate effectively with cross-functional teams.
- Communication and presentation skills.
- Able to work and manage a team in hybrid/virtual work environment.
- An understanding of ATL & digital media and dependencies between media channels and traffic sources.
Company offers
- Expand your knowledge in one of the fastest growing e-commerce companies.
- The place for Your ideas to become alive.
- Real career opportunities.
- Inclusive and supportive culture.
- Group discounts, victories celebrations, international events.
- Motivational system.
Job description
As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.
Your responsibilities will include:
- Manage and support CRM team:
- Task planning and prioritization
- Workload management
- Training and team building
- Develop and execute CRM strategy aligned with business goals.
- Define personalized customer journeys and touchpoints.
- Implement customer segmentation strategies.
- Utilize data for tailored marketing messages.
- Lead and optimize marketing campaigns.
- Collaborate with other marketing teams.
- Analyze customer behavior and engagement.
- Collect and act on customer feedback.
- Oversee CRM tool integration and optimization.
- Manage CRM-related projects and budgets.
- Stay updated on CRM trends and best practices.
Requirements
- Knowledge of local and international CRM strategies.
- Marketing strategies implementation experience.
- Experience working with Salesforce.
- Experience in website analytics tools and data-driven decision-making (Google analytics, Looker, BigQuery, Excel).
- Excellent English language skills.
- Analytical, problem-solving, and decision-making skills.
- Ability to collaborate effectively with cross-functional teams.
- Communication and presentation skills.
- Able to work and manage a team in hybrid/virtual work environment.
- An understanding of ATL & digital media and dependencies between media channels and traffic sources.
Company offers
- Expand your knowledge in one of the fastest growing e-commerce companies.
- The place for Your ideas to become alive.
- Real career opportunities.
- Inclusive and supportive culture.
- Group discounts, victories celebrations, international events.
- Motivational system.
Job description
As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.
Your responsibilities will include:
- Manage and support CRM team:
- Task planning and prioritization
- Workload management
- Training and team building
- Develop and execute CRM strategy aligned with business goals.
- Define personalized customer journeys and touchpoints.
- Implement customer segmentation strategies.
- Utilize data for tailored marketing messages.
- Lead and optimize marketing campaigns.
- Collaborate with other marketing teams.
- Analyze customer behavior and engagement.
- Collect and act on customer feedback.
- Oversee CRM tool integration and optimization.
- Manage CRM-related projects and budgets.
- Stay updated on CRM trends and best practices.
Requirements
- Knowledge of local and international CRM strategies.
- Marketing strategies implementation experience.
- Experience working with Salesforce.
- Experience in website analytics tools and data-driven decision-making (Google analytics, Looker, BigQuery, Excel).
- Excellent English language skills.
- Analytical, problem-solving, and decision-making skills.
- Ability to collaborate effectively with cross-functional teams.
- Communication and presentation skills.
- Able to work and manage a team in hybrid/virtual work environment.
- An understanding of ATL & digital media and dependencies between media channels and traffic sources.
Company offers
- Expand your knowledge in one of the fastest growing e-commerce companies.
- The place for Your ideas to become alive.
- Real career opportunities.
- Inclusive and supportive culture.
- Group discounts, victories celebrations, international events.
- Motivational system.
Location
- Latvia
Time of work
- Full-time
Guoda Končiūtė
+370 67306519
Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.
Registration number: 302687119