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Merchant Support Specialist
Printify Development SIA
Merchant Support Specialist
Printify Development SIA
Merchant Support Specialist
Printify Development SIA

Merchant Support Specialist

Printify Development SIA

Your responsibilities

  • Communicating with customers through live chats and emails
  • Helping merchants set up their online stores and creating their first products via email & chat
  • Providing merchants with all the necessary information about Printify and POD
  • Assisting merchants with order-related and account-related issues
  • Building and maintaining efficient communication with existing/new customers and Print Partners

Minimum Qualifications

  • Excellent written and verbal English skills
  • Availability to work in shifts
  • You live in Latvia/Estonia with the legal right to work full-time for at least 12 months

Preferred Qualifications

  • Tech-savviness & a good speed behind the keyboard
  • Flexibility & open-mindedness to consistently learn new things
  • An empathetic & patient mindset
  • Readiness to work in a team setting and/or on your own
  • Previous customer support work experience
  • Experience in E-commerce and POD

What we offer

  • Being part of a friendly, diverse and inclusive team
  • Performance-based bonuses
  • Flexible scheduling to accommodate students and parents
  • Opportunities to work in Riga and Tallinn, with the option to work from home
  • Modern & ergonomic office space in Printify House in Riga and Tallinn
  • Free access to the gym in Printify House 
  • Free food in Printify House: breakfast, snacks, and Friday lunch 
  • Health insurance to support your well-being
  • Career development opportunities and access to mentorship, internal meetups, and hackathons both on-site and online
  • A personalized learning budget for professional development and unlimited access to our book library
  • Work-from-anywhere friendly events for Printifyers to relax, get together and have fun!
  • Compensation of 9.2 euros gross per hour
Hourly gross salaryGross/h  € 9.2

Location

    Rīga, Latvia
  • Remote work opportunity

Time of work

  • Full-time

Skills

 Customer service

Languages

  •  English
Contact person
Floransa Kupše
Printify is a transparent print-on-demand and dropshipping platform designed to help online merchants make more money in a simple and easy way. Our platform lets anyone start a business with as little investment and risk as possible, connecting entrepreneurs with more than 90 print providers across the globe.

👉 Our mission is to empower entrepreneurs to build their own businesses, independently. We created Printify to break down the needlessly complex print and merch industry so that creative minds, time-strapped entrepreneurs and everyone in between can do what they do best: create great products, drive sales, and run their own business.
Our print-on-demand platform has been on a steep growth curve 🔥, more than doubling our employee count during the 2020 due to high demand. With offices in Riga and Tallinn, and a team of over 550 people spread around the globe, Printify is a customer-obsessed company helping to create new revenue streams for millions of people. We are backed by leading angel investors from Silicon Valley and Europe 🌏.

If you're open to a challenge, we're hiring specialists in engineering, product, design, data, partnerships, support, marketing & other industries! 🚀

Learn more about us here: 
https://printify.com/jobs
https://www.instagram.com/weareprintify/
https://www.linkedin.com/company/printify



Company websitehttps://printify.com/jobs/

Registration number40103913868

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