1265
Registration number: 14778357
- Details
- Highlights
- Company
About
At Osh Casino, we are crafting an extraordinary online casino experience that transcends the ordinary and embraces innovation, fun, and unparalleled excitement. Although our digital doors have yet to swing open, the heartbeat of our venture is already echoing with the promise of something extraordinary. We are not just another online casino; we are a haven of limitless opportunities, where creativity meets technology, and where every idea has the potential to shape the future of online gaming.
Build Your Career in iGaming with Osh Casino!
Are you eager to dive into the world of iGaming and kickstart your career? Osh Casino is offering exciting opportunities for individuals with a passion for iGaming and a desire to excel in the dynamic online casino industry.
Are you a passionate and experienced leader looking to make a real impact in the online gaming industry? If so, we have the perfect opportunity for you!
We are looking for a dynamic and results-oriented Customer Support Team Leader to join our growing team at Osh casino, a leading online casino.
We are looking for a motivated and results-oriented
Customer Support Team Leader
to join our growing team at Osh casino and contribute to our success.
What you bring:
- 2+ years of experience in a customer service in a Lead or Head role.
- Lead and motivate a team of customer support representatives, ensuring excellent customer service and satisfaction.
- Select, train, monitor the quality of team work.
- Develop and implement strategies to improve the efficiency and effectiveness of the customer support department.
- Oversee the training and development of customer support representatives, ensuring they have the skills and knowledge they need to succeed.
- Monitor and analyze customer feedback, identifying trends and areas for improvement.
- Excellent customer service skills and a passion for helping people.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with players from diverse backgrounds.
- The ability to work under pressure and remain calm in challenging situations, providing exceptional service even during peak hours.
- A commitment to providing a positive and memorable experience for our players, going the extra mile to resolve issues and ensure their satisfaction.
- A strong understanding of online casino games and regulations (a plus).
- Communicating efficiently with our customer base through Live Chat and email.
- Responding to customer requests and complaints in a timely and courteous manner by providing a resolution.
- Performing KYC verification for Players.
- Processing Withdrawal requests.
- Preffering Experience in customer service and/or sales. Experience in iGaming/FinTech/Banking would be considered as an advantage.
- Proficiency in English (English on level B1 or higher), written and verbal. Additional language skills are a plus.
What we offer:
- Few monthes work on shifts, later - not.
- A competitive salary and benefits package.
- The opportunity to work in a fast-paced and dynamic environment.
- A chance to be part of a growing and successful company.
- Comprehensive training and development opportunities.
- A fun and supportive work environment.
Why OshCasino?
- Support and Trust from Company Management: Be empowered by the support and trust of our company management. Your ideas matter, and we encourage innovation. Your insights can shape the future of our online casino startup.
- Dynamic Environment in a Modern Online Casino Industry: Immerse yourself in a dynamic and ever-evolving industry. Join a team that thrives on innovation and embraces the challenges of the modern online casino landscape.
- All Technological Assets for Job Execution: Access state-of-the-art technological resources and tools necessary to excel in your role.
- Make a Real Impact on Your Daily Activities: Your contributions are valued and meaningful. Make a real impact daily, shaping the way our online casino operates and leaving your mark on the industry.
To Apply:
Please send your CV in the "Apply" section. Please note that only shortlisted candidates will be contacted.
€
3200 - 4000
Additional information: We are open to candidates who can start after the selection process, ensuring that we find the best match for both the role and our organization.
Location
- Rīga, Latvia
Time of work
- Full-time
Skills
Languages
- English
- Latvian
- Russian
Contact person
OshCasino Recruitment Team
OshCasino Recruitment Team
At OshCasino, we are crafting an extraordinary online casino experience that transcends the ordinary and embraces innovation, fun, and unparalleled excitement. Although our digital doors have yet to swing open, the heartbeat of our venture is already echoing with the promise of something extraordinary. We are not just another online casino; we are a haven of limitless opportunities, where creativity meets technology, and where every idea has the potential to shape the future of online gaming.
Our Vision: Gaming Redefined. In the bustling world of online casinos, we stand as pioneers, ready to revolutionize the way the game is played. OshCasino is more than just a platform; it's a canvas where dreams are painted in pixels and strategies are born from the depths of imagination. As a startup, we understand the power of fresh perspectives, innovative ideas, and bold strategies. We believe that every individual brings a unique flavor to the table, and we invite you to bring yours.
A Playground for Ideas. Imagine a place where your creativity knows no bounds, where your ideas are not just welcomed but celebrated. OshCasino isnt just a startup; its a venture that thrives on the ingenuity of its people. We believe in empowering our team to implement their own ideas and strategies, fostering an environment where every mind can flourish. Your visions could shape the way our users experience online gaming, and your innovations could redefine the industry standards.
Join Us in Shaping the Future. As we embark on this thrilling journey, we invite passionate individuals, dreamers, and innovators to be a part of our story. Whether you're a seasoned professional or a budding talent, if you have a zeal for redefining online gaming, we want to hear from you. OshCasino is not just a company; its a movement, and you can be at the forefront of it.
Registration number: 14778357
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