913
B2B Customer Experience Specialist | Working hours: 15:30-00:00
ALLNEX
B2B Customer Experience Specialist | Working hours: 15:30-00:00
ALLNEX
B2B Customer Experience Specialist | Working hours: 15:30-00:00
ALLNEX

B2B Customer Experience Specialist | Working hours: 15:30-00:00

ALLNEX

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders. 
If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

  • Be a key communication point between the company and our customers
  • Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
  • Work in modern ERP systems (SAP)
  • Communicate with colleagues worldwide daily, with the aim to ensure effective order fulfillment
  • Be a part of a friendly team, sharing common knowledge and experience
  • Recommend and execute improvements 
  • Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit 

Qualifications & skills

  • Experience in B2B customer service facing and/or after-sales role is a plus
  • Ability to work afternoon shift as job requires
  • Excellent English language skills 
  • Good knowledge of Microsoft Office
  • Logical mind set with a high level of precision and responsibility
  • Experience with ERP systems will be considered as advantage

We offer

  • Monthly gross salary 1350 - 1600 EUR, depending on skills and experience.
  • Partially working from home option
  • Transportation allowance
  • Health, accident and critical illness insurance
  • Annual bonus program and special recognition awards
  • Excellent working conditions in modern environment
  • An international exposure in a cross-cultural community
  • Training, great opportunities to grow and develop your career nationally and internationally
  • Companys social events
  • Birthday holiday
Mēneša bruto algaBruto mēnesī  € 1350 - 1600

Papildu informācija: To view the complete list of benefits offered by the company, please refer to the section following the job ad.

Atrašanās vieta

    Rīga, Latvija
    G. Astras iela 1c

Darba veids

  • Pilna slodze

Valodas

  •  Angļu
Kontaktpersona
Agnija Putnina
Eight reasons why you should join allnex:
We are in the lead. We are proud to be the largest industrial coating resins supplier in the world
We are pioneers of green thinking. Being environmentally responsible has always been a key part of what we do
We are entrepreneurs. We strive to be the strategic partner for our customers, providing innovative solutions for their needs.
We celebrate diversity. Diverse in our backgrounds, talents and ideas, we can accomplish anything together.
We have a rich history. We have a strong heritage in leading chemical companies globally, dating as far back as 1918.
We prioritize our people. Our company is only as good as the sum of our people. We focus on training, promoting leadership and teamwork to help you succeed.
We are global as it gets. 35 countries, 50+ nationalities, clients almost everywhere.
We are great bunch of people. If you enjoy connecting and working with talents across the globe, you've come to the right place.


Uzņēmuma mājaslapahttps://www.allnex.com/en/

Reģistrācijas numurs40103815035

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