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Tech Mahindra Latvia
Customer Support Agent - German Speaking
Tech Mahindra Latvia
Tech Mahindra Latvia

Customer Support Agent - German Speaking

Tech Mahindra Latvia

Work Experience / Responsibilities

· Handle phone calls with customer queries and provide resolution to end users
· Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
· Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
· Escalate priority issues per client specifications to the immediate lead as applicable
· Work independently and within a team
· Communicate well with internal and external contacts
· Provide exemplary customer satisfaction
· Meet quality standards on all handled contacts
· Complete hours of staffed time on all rostered days
· Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
· Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
· Attend trainings as required

Preferred Competencies

· Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
· Optimistic, friendly, positive, and self-motivated personality,
· Ability to work in team,
· Service oriented profile and with a focus on problem solving,
· Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.

Educational / Professional Qualification

· Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
· Previous experience in an outsourced customer service environment is of advantage.
Mēneša bruto algaBruto mēnesī  € 1500 - 1700

Atrašanās vieta

    Rīga, Latvija

Darba veids

  • Pilna slodze

Prasmes

 Customer service communication soft skills  german

Valodas

  •  Vācu
Kontaktpersona
Barkha Verma
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 146,000+ professionals across 90 countries, helping 1250 global customers including Fortune 500 companies.

We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

We are certified as a Great Place to Work for by the Great Place to Work® Institute, included in the Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the only Indian IT company to make it to Dow Jones Sustainability Indices 2023, part of the DJSI World Index for the 9th consecutive year.

We are part of the Mahindra Group, founded in 1945, which is the most admired multinational federation of companies with 260,000+ employees in over 100 countries, known for its leadership in various industries including farm equipment, utility vehicles, IT, and financial services in India and is the worlds largest tractor company by volume. It also has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The group's focus is on leading ESG globally, enabling rural prosperity and enhancing urban living, and driving positive change in the lives of communities and stakeholders.

With the NXT.NOWTM framework, we aim to enhance human-centric experiences for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. We aim at delivering tomorrows experiences today and believe that the Future is Now.

Reģistrācijas numursL64200MH1986PLC041370

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