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Tech Mahindra Latvia
Trainer - German/Dutch/Polish/Swedish/English
Tech Mahindra Latvia
Tech Mahindra Latvia

Trainer - German/Dutch/Polish/Swedish/English

Tech Mahindra Latvia

Work Experience / Responsibilities

  • Plan, develop and facilitate internal training for new and existing personnel.
  • Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
  • Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee's progress and overall performance during training.
  • Provide constructive coaching and feedback to Associates
  • Training effectively and efficiently.
  • Design and evaluate training and performance interventions (pre and post training assessment)
  • Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams.
  • Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
  • Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
  • To be updated on all process related information for training purposes and available to take calls to keep in touch with Operations
  • Publish daily / weekly / monthly reports to stakeholders
  • Maintain historical data for the associates trained

Preferred Competencies

  • Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More
  • Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Experience in MSOffice applications like Word/Excel/PowerPoint
  • Analytic and Results Oriented
  • Strong experience in presentation skills
  • Experience in Customer Support/Customer Relationship/Customer Service

Educational / Professional Qualification

  • Near native (interpreted as CEFR level C1) or native relevant market language and fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems
  • 2+ Years experience as trainer in customer service environment
  • At least 1 year of working experience in a fintech, banking or a related field is required for this position.
  • Good communication skills
Mēneša bruto algaBruto mēnesī  € 1800 - 2000

Atrašanās vieta

    Rīga, Latvija

Darba veids

  • Pilna slodze

Prasmes

 Komunikācijas prasmes Customer service Datorprasmes darba pieredze

Valodas

  •  Vācu
  •  Angļu
  •  Holandiešu
  •  Poļu
  •  Zviedru
Kontaktpersona
Micael Pereira
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 146,000+ professionals across 90 countries, helping 1250 global customers including Fortune 500 companies.
We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.
We are certified as a Great Place to Work for by the Great Place to Work® Institute, included in the Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the only Indian IT company to make it to Dow Jones Sustainability Indices 2023, part of the DJSI World Index for the 9th consecutive year.
We are part of the Mahindra Group, founded in 1945, which is the most admired multinational federation of companies with 260,000+ employees in over 100 countries, known for its leadership in various industries including farm equipment, utility vehicles, IT, and financial services in India and is the worlds largest tractor company by volume. It also has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The group's focus is on leading ESG globally, enabling rural prosperity and enhancing urban living, and driving positive change in the lives of communities and stakeholders.
With the NXT. NOWTM framework, we aim to enhance human-centric experiences for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. We aim at delivering tomorrows experiences today and believe that the Future is Now.

Uzņēmuma mājaslapahttp://www.techmahindra.com

Reģistrācijas numursL64200MH1986PLC041370

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