592
Reģistrācijas numurs: 40203253273
- Apraksts
- Pamatinformācija
- Uzņēmums
GREAT CAREER OPPORTUNITY FOR GDS EXPERIENCED TRAVEL CONSULTANTS!
Come join our Team!
We are Norwegian all the way and will be our customers smart move. We work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.
Make your smart move now and join Norwegian!
As Norwegian is migrating from our in-house ticketing solution to Amadeus E-ticketing, we are looking for multichannel Customer Care senior coordinators based in Riga. You will be trained in/ learning a new and modern version of Amadeus (ARD Web Graphic).
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!
In this role you will be responsible for:
- Ensure excellent customer service across all communication channels (phone, email, social media, live chat) by providing information and booking assistance to Norwegian customers.
- Responsible for handling complex cases related to customer inquiries where specific Amadeus knowledge and experience is needed, including transferred customer inquiries from Customer Care Coordinators when escalation is required.
- Support for new users in Amadeus.
- Make outbound calls to customers when required.
- Perform administrative tasks to support business requirements as and when needed.
- Identify and escalate situations requiring urgent matters further to relevant department/person or direct manager.
- Stay updated with system information, changes, and updates.
For this position the following qualifications will be needed:
- English language skills at least B2 level (verbal and written).
- Advanced knowledge and understanding of Amadeus E-tickets and EMDs and how to book and reissue
- Beneficial to have BSP/IATA pricing, tariffs and refunds experience.
- Good computer literacy skills and experience working in digital platforms.
- Customer focus competency, good communication skills in verbal and written.
- Previous work experience in frontline customer service in an airline or contact/call center or travel agency.
- Fluency in any Scandinavian language will be considered an advantage
We are looking for a colleague with these personal qualities:
- Relationship building and ability to work in a team.
- Problem solving competency, flexibility.
- Ability to focus and work in high pace and dynamic environment.
- Self-driven and structured work style.
- Ability to take ownership, solution orientated, proactive, with can do attitude and strong work ethic.
- Ability to learn quickly new technology.
- Ability and desire to develop professionally.
- Good communication skills
What we can offer:
- Opportunity to purchase employee priced flight tickets and explore the world.
- Positive and exciting place to work in an international expanding organization.
- Challenging, variable and dynamic environment where you can develop your skills.
- Salary starting from 1500 Eur gross, depending on qualifications and skills.
- Health insurance starting from first month of work.
- Flexibility to combine working in a cozy and brand-new office with home office.
- Employee events and engagement activities.
- Mobile phone and monthly subscription coverage.
Do you have any questions?
If so, please contact:
Lasma Vaisjuna
Director Customer Care Operations Latvia
Email: Lasma.Vaisjuna@norwegian.com
Inese Babre-Romanovska
Senior HR Advisor
Email: Inese.Babre-Romanovska@norwegian.com
If this sounds interesting, we should hear from you! Apply now and accelerate your career!
We would appreciate receiving a recent copy of your CV and a cover letter.
Note: We will only accept applications submitted through our recruitment system.
€
1500
Atrašanās vieta
- Rīga, Latvija
Gustava Zemgala gatve 74A
Darba veids
- Pilna slodze
Prasmes
Valodas
- Angļu
Kontaktpersona
Inese Babre-Romanovska
Inese Babre-Romanovska
The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
Our employees are proud of the achievements and accolades that Norwegian has received, and we continue to be seen as industry pioneers in low-cost travel and sustainability. We operate a focused short haul network connecting key European destinations with the Nordics.
Reģistrācijas numurs: 40203253273
Tev varētu interesēt arī:
English Speaking Logistics Specialist
Customer Advisor
Payments & Banking Client Services Assistant