Customer Service Specialist (Norwegian speaking)

TRODO SIA

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Trodo

Trodo was founded in Norway in 2013 by two young IT enthusiasts (and brothers) and an experienced rally and car maintenance veteran. The synergy of their combined 100 years of life experience laid the foundation for an automotive e-commerce startup that has helped set the standards for the automotive e-commerce market in Europe. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.

Customer Service Specialist

We are looking for a dynamic and passionate individual to join our team as a Customer Service Specialist. As the primary point of contact for our valued customers, you will play an important role in ensuring exceptional customer experiences and building lasting relationships.

If you are passionate about delivering outstanding customer service and meet the below mentioned qualifications, we would love to hear from you. Join us in creating exceptional customer experiences and a positive impact on our growing customer base.

Role Description

The Customer Service Frontline (CSF) serves as the first point of contact for our customers and bears a significant level of responsibility for the impression created during and after interactions with us.

Our interactions should be short, precise and leave a pleasant aftertaste, giving the customer the feeling and incentive to be a repeat customer and recommend us to their friends and family.

Knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing the ins and outs of a companys offerings is critical for frontline service reps. This allows them to provide quick, accurate, and comprehensive responses to customers and prospects.

Responsibilities:

Promptly and effectively address customer concerns and requests across all communication channels, maintaining a pleasant interaction that leaves a lasting positive impression
Demonstrate comprehensive knowledge of our offerings to provide accurate and insightful guidance to customers
Serve as an exemplary representative of our company, providing detailed information about our products and services
Process customer orders and fulfill requests with efficiency and accuracy
Identify and escalate cases beyond your expertise following department guidelines
Cover responsibilities of team members in their absence as requested by direct managers
Consistently apply internal guidelines for accurate and efficient case resolution
Maintain a polite, helpful, and professional demeanor while respecting client confidentiality at all times

Requirements:

1+ year of experience in a similar customer service role or related field
Excellent command of English and proficiency in Norwegian or more additional languages
Strong attention to detail and a commitment to ownership and responsibility for assigned cases
Solid problem-solving ability to identify and address the root causes of customer issues
Ability to remain composed and calm in a fast-paced, high-pressure work environment
Adherence to the basic principles of communication and ethics
Strong empathy and active listening skills
Ability to work independently with minimal supervision
Good computer skills, including proficiency in the Microsoft Office package

What we offer:

Premium health insurance
Flexible benefits such as - extra holidays or paid GYM
Paid certification and education
Employee Purchase Program
Extra days off for special occasions
Mental health support program
Fruits (and ice cream during summer), and refreshments in the office
Family-friendly workplace
Celebrations of employee's important life moments
Cooperative team outings, such as Paintball, Go carts, PS5 game nights, table football tournament etc.
Collaborative experiences that are a blast, featuring pancake art competitions, waffle iron battles, Friday slice day, and more!
Corporate events