Customer Service Representative
Customer Service Representative
Shaman Inventions SIA
Customer Service Representative

Customer Service RepresentativeShaman Inventions SIA

Job Description

This individual will be responsible for providing outstanding customer service to leg&go customers by providing fast, friendly and professional service. Duties will include communication via e-mail, telephone, social networking platforms, etc., case creation and resolution, issuing return material authorizations, managing order status, customer success management, and other assigned tasks.
Below is a list of formal requirements, but you're in the right place if you're precise and responsible, and have an analytical mind and a desire to learn.

Core Job Responsibilities

  • Ensure fast and efficient order processing; including sales order entry, shipping arrangements, and billing.
  • Manage and follow the order processing through all steps; the job is highly related to invoicing, and management of internal systems. 
  • Represent the company in the communication process with customers. 
  • Act as tier one support for inbound messages, phone calls, and e-mails from our customers about product specifications. 
  • Answer inbound customer calls and log customer complaints, concerns, and other key interactions for further internal improvement. 
  • Perform customer service activities such as order organization, answering status calls, resolving discrepancies, and issuing returns.
  • Communication with shipping companies, issue resolving. 
  • Coordinate with manufacturing, shipping, finance, marketing, and sales to ensure we meet 100% of our customer commitments.
  • Other related duties that may be assigned.

Qualifications

  • Work experience in sales, customer service, or order processing, preferably in an international, fast-paced work environment.
  • CRM and ERP experience is a plus. 
  • Superior written and verbal communication skills in English are required.
  • Ability to remain calm under pressure. 
  • Knowledge and understanding of phone, e-mail, chat, and social media platforms.
  • High sense of responsibility, discipline, and attention to detail. 
  • Ability to effectively organize workload, manage conflicting priorities, meet deadlines and targets, and consistently achieve the highest standards of delivery while maintaining control under limited supervision.
  • Experience, ability, and passion for systematic work with and processing of large volumes of data; e.g. excel, spreadsheets, accounting software, shipping systems, and similar systems.
  • Strong drive, passion, curiosity, and the desire to give customers the best experience by working with the leg&go team members.

Work Environment

  • Workplace Location: Kaļķu street 12, Cēsis, Latvija
  • This position operates in-person. Physical presence is a requirement, as the job entails close communication with production and the physical organization of orders. 

Why choose leg&go

  • Excellent experience in a fast-growing company that manufactures and exports innovative, high-quality wooden toys for children. 
  • Opportunity to work, grow and improve in a modern work environment. 
  • Stability and competitive remuneration according to experience and competencies.