- Apraksts
- Pamatinformācija
- Uzņēmums
To achieve and establish our growth and future-proofing, we are currently looking for a Service & Support Manager. Someone, who is self-driven, excels in a collaborative environment and brings a sense of professionalism and integrity to the team.
Qualifications and Experience
- Excellent level of English, both written and spoken;
- Effective communication skills;
- Previous experience within live operations in iGaming or Customer Support is desirable;
- Strong computer literacy skills;
- Willingness to learn and be involved in personal development;
- Ability to work on a flexible schedule (evenings, weekends, holidays);
- "People-first" attitude, professionalism and patience, ability to manage and contribute to multiple tasks simultaneously, high accuracy and a sense of responsibility in daily work;
- A consistently sound level of judgment and professional conduct.
Key Responsibilities
- Run day-to-day operations of OnAir Entertainment Live Gaming Studio;
- Handle customer queries, provide appropriate solutions and alternatives within the set time limits; follow up to ensure resolution via online chat and ticketing systems;
- Ensure that OnAir Entertainment service is fully operational without interruptions/issues;
- Ensure game results are completed and processed according to correct procedures;
- Supervise the integrity of the games;
- Monitor and evaluate Live Casino personnel performance;
- Identify, analyse, log, resolve and escalate all incidents as necessary;
- Handle cards and other studio equipment as necessary;
- Provide feedback on the efficiency of the Service Management and Customer Support processes.
The Team & ways we work
- Start-up culture, allowing for creativity and trying new things;
- Studio operations teams have all the support from infrastructure, business, and leadership;
- We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome;
- Constant feedback and support to individuals;
- We value results over process and tools;
- We value teamwork, so the best candidates are team players ready to own their work from the start to the end.
Benefits
- Annual vacation - 25 paid days - based on a full-time contract;
- Annual uniform allowance;
- Career budget and development opportunities;
- Unlimited full access to Udemy and LinkedIn Learning resources;
- Health insurance;
- Free parking;
- Weekly breakfast;
- Loyalty bonus.
Atrašanās vieta
- Rīga, Latvija
Maskavas iela 257
Darba veids
- Pilnas slodzes maiņu darbs
Valodas
- Angļu
- Latviešu
- Krievu
Diāna Trušina
OnAir Entertainment supplies award-winning online gaming software to the leading operators worldwide.
We didn’t change the game, we created it. We’ve been setting the industry standard for quality, innovation and the very best experience in online gaming entertainment since 1994. Our history speaks for itself – industry firsts, blockbuster games and an ever-expanding, industry-leading portfolio of engaging content.
But our past isn’t why you’re here. We’re on the lookout for people to help write our future.
If you’ve got the power to be competitive, adventurous, creative and agile, and the drive to be the best in our ever-changing industry, we can’t wait to welcome you to the team
Reģistrācijas numurs: 40203275124