- Apraksts
- Pamatinformācija
- Uzņēmums
This is the job.
- Maintain an overview of the problem queue, updating status and keeping the affected stakeholder informed of progress.
- Communicating all the problems and their impact to all stakeholders.
- Problem management process creation from the very beginning.
- Review the problem trends, planning and driving improvement plans.
- To be proactive in identifying problems, analyse and recommend service improvement plans.
- Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party.
- Follow up issues and progress with problem owners where necessary.
- Prevent recurrence of issues by identifying root cause and implementing fix.
You have:
- Strong analytical skills.
- ITIL Certified or working experience as a Problem Manager.
- Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels.
- Strong communication, presentation, and relationship management skills.
- Coordination skills: managing (complex) IT technical investigations.
- Fluent English level.
Additional Experience that we appreciate:
- Experiance in problem management process creation from the very beginning.
- Excellent awareness of different cultures and working practices across the regions.
We Offer:
- To join a cross-border project with the possibility to work with colleagues from abroad.
- Very stable work environment within the biggest credit service management company in Europe which is recognized as an undisputed market leader.
- Social security and benefits (including health insurance, etc.).
- Monthly gross salary from EUR 2000 to EUR 2700.
- Team building events and sports activities.
Papildu informācija: Health insurance, internal/external training, sport activities, flexible working hours
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Ieriķu iela 5, Rīga
Darba veids
- Pilna slodze
- Elastīgs darba laiks
Valodas
- Angļu
Ieva Gavare
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.
Intrum Global Technologies, established in Riga since 2010 is responsible for software development, maintenance and support for the company into a group level and employs more than 250 IT professionals locally.
Reģistrācijas numurs: 40103314641