SOL Business Services SIA

SOL Business Services SIA is looking to recruit a Customer Support Representative (day shift) to join their team on a full-time basis.

Schedule
11 am – 20 pm (Fri, Sat off) or 11 am - 20 pm (Sun, Mon off)

Responsibilities:
Provide full premium customer support to our VIP clients (via helpdesk, messaging, and live support to include chat and phone);
Respond promptly to customers’ inquiries (technical, payments, etc.), handle and resolve customer complaints;
Indirect sales to provide customers with full information regarding our services and motivate usage (general information, how to use, set up, pay, etc.);
Maintain records of customer interactions and transactions, record details of inquiries, comments and or complaints;
Communicate and coordinate with internal departments (including remote offices as needed);
Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption / implementation of necessary changes for customer service improvement.

Requirements:
2 years of experience in the US or UK customer call center environment (a must);
Excellent communication skills, Verbal and Written, with a strong emphasis on customer satisfaction;
The ability to make quick decisions, resolving issues effectively and efficiently are essential;
Team player – can-do attitude;
Ability to work under pressure with the ability to multi-task and prioritize work within deadlines;
Flexible for backup support on occasion or as needed.

We offer:

The opportunity to sharpen your skills in high-quality international customer service, negotiation and communication;
Participation in informative seminars about the latest trends;
Corporate team events, contests;
Loyalty bonus;
Training and development programs;
Corporate souvenirs;
Employee assessment and evaluation;
A competitive salary and bonus system;
Challenging tasks and international projects;
Applicants must be EU nationals / other nationals who are entitled to equal treatment as EU nationals with regards to employment due to EU legislation and treaty rights about the free movement of workers (a must).

Kindly attach a motivational/cover letter together with your application written in English language.

Mēneša bruto algaBruto mēnesī € 1200 - 1440