Schedule Coordinator

The Schedule Coordinator is a highly organized person, with an intermediate to advanced knowledge of excel functions, with optimal organizational skills and high attention to detail with excellent time management

Key Responsibilities:

• Manage employees’ shift work and schedule;
• Maintain and update any changes that may occur due to business needs;
• Ensuring that all shifts are always covered, and live tables run with no interruptions;
• Manage and plan workers events such as vacations, sick leave, maternity, paternity leaves, etc.) ensuring appropriate coverage is in place with a healthy life-work balance;
• Collaborate with managers on the operators on shift;
• Use various internal systems including but not limited to JIRA, WIKI, MS Office, and scheduling software;
• Ensure that scheduling function KPI targets are achieved – rotation efficiency, over time, native language coverage, shuffle service coverage, etc.;
• Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow;
• Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule);
• Inform employees about changes in their schedule via phone/emails or any other method introduced;
• Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications;
• Replace colleagues during their vacations, sick leaves, and other absences;
• Reporting working hours and collaboration with Finance;
• Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance;
• Training of new employees or other managers to cover scheduling duties while out of office;
• Manage planning and forecasting of the staffing levels (leavers and potential dropouts).

Salary: 7.25 EUR per hour (gross)

Benefits:

• 25 vacation days based on an FT contract;
• Private health insurance;
• Free parking.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!