Scandiweb is an eCommerce agency that started its journey in Latvia by two entrepreneurs sitting in a small room. Until now, many companies worldwide have chosen our eCommerce solutions - Jaguar, New York Times, Walmart, AirBaltic, Buff, The Met Museum, BMW, Puma, and many others.

⭐️ We are the world's #1 eCommerce Agency, and it takes a lot to push the boundaries and stay ahead! Join us and be part of the ambitious journey!

For long-term business sustainability, our need is to provide the best possible experience to all Scandiweb clients on every interaction with us - so that they become disappointed in cooperating with any other service provider in any field and compare them to us.

Strategic Account Management is the client guide to Scandiweb world, matching client wishes with Scandiweb capabilities, connecting all the departments. Moreover, we take ownership of client business success and are proactive in building their online business roadmap for the upcoming year.

The main goal is to ensure a positive and measurable impact on every account assigned to you.

First client contact happens on behalf of an Account Manager. The project is signed, the Account Manager introduces the client to the Delivery Team, finishes the project, and then the Account Manager is again there to help build a strategic roadmap and ensure a smooth transition to the Support department.

You are not alone in this journey, but you are the one to ensure the process works as clocks for your accounts. Over-delivering client expectations is an art, and we will help you master that. Daily, you will be ensuring client satisfaction growth by:

• Learning the real need our client's business is solving with our products
• Tracking the KPIs and identifying risks and opportunities
• Stepping in “red flag” cases and escalating with them to the top management and Account Management team till the solution is found and the case is resolved
• Optimizing project operational processes so “red flags” go to zero in a long run
• Managing and building relationships with your accounts
• Be responsible for the client journey within Scandiweb - from the Sales team to Support, Marketing, Traffic Acquisition teams, and other departments
• Manage project growth and relationship process with ongoing monthly feedback loops and strategic sessions every quarter
• Driving true value for customers

Any person who read until that moment and started to think “WOW, that sounds like my dream job! Looks challenging, but it doesn't scare me.”

On top of it, the ideal Strategic Account Management has:

• Full-ownership approach over any task
• Experience with sales & business operations
• Understanding of how eCommerce business is operating
• Interest to drive change management, build aligned tooling, and develop methods to measure and systemize KPIs
• Have experience in a continually changing environment where you are agile and able to adjust strategies and realign priorities (aka the ability to adapt)
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• High emotional intelligence and ability to work under pressure
• Confident in communicating with clients by organizing feedback-loop sessions
• Experience with CRM and marketing tools
• Achieve operational excellence
• Excitement to keep eyes open to the latest eCommerce and Account Management trends and ready to take ownership on new crazy ideas

• Apply to this Job Ad
• Fill out the necessary details, and we will get back to you very soon with the next steps
• Wonder what those are? Usually a phone call, test assignment, and a trial day together

NOTE! If you are starting the work remotely, you will need to have your own hardware setup. After the probation period, the hardware upgrade can be agreed upon.