TECH SUPPORT (Customer experience center)

MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. Based on its proprietary technology, MGI produces sequencing devices, equipment, consumables and reagents to support life science research, medicine and healthcare. MGI’s multi-omics platforms include sequencing and Liquid Handling. Providing real-time, comprehensive, life-long solutions, its mission is to develop and promote advanced life science tools for future healthcare. We are looking for:

Tech Support (Customer experience center)

Job Summary: We are looking for Life-Science Graduate to work on Customer Experience Center projects which involved pre-sales demo applications and application testing/validation.

Responsibilities
• Perform Library preparation and sequencing of MGI & non-MGI pre-sales demo applications.
• Perform testing of non-MGI library preparation with/without MGI Automation
• Optimize and validate non-MGI Library on MGI sequencing platforms
• Assist in workflow development for non-MGI library preparation
• Perform testing and validation of non-MGI library on MGI NGS platforms
• Keep up-to-date technical knowledge of MGI products and applications.
• Pro-active communication between Field Application team, Bioinformatics team, CEC team and local colleagues.
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism.

Requirements
• Master’s degree or above in Genetics, Molecular Biology is essential
• Experience in NGS technology is highly preferred
• NGS data interpretation and analysis is a plus
• English as written and verbal communication

Why you should join:
This position is part of the Application support department of MGI Europe and Africa business region. You will be part of an international team that includes a Field Application Scientist, Bioinformatician and IT specialist who provides technical support for cutting-edge technology products of MGI. You will be communicating and networking across different departments internally and externally. This position can give an opportunity to learn commercial skills in various aspects which can be ideal for a fresh graduate. You will be given training and mentorship to fulfill the above-mentioned responsibilities.

Locations: Riga, Latvia
Internship: We provide internship opportunities as well as a training program and adjusted responsibilities. The information is available upon request.