We are seeking a talented and motivated IT Specialist to support our IT Workplace Services team in providing efficient and effective IT solutions that enhance the employee experience. This position requires a keen understanding of IT systems, excellent troubleshooting skills, and the ability to communicate technical information to non-technical staff.

If it's important for You:

• Plenty of exciting challenges and career opportunities in one of the leading food retailers in the Baltics

• Competent, friendly and professional team support

• A work culture that values flexibility, possibility to work from home few days per week to support your work-life balance and overall well-being

• The ability to work from another country for up to one month a year, which allows you to combine travel and work

We will trust you with:

• Provide 2ndand 3rdlevel support for hardware, software, and networking issues in a corporate environment

• Troubleshoot and resolve IT-related issues for employees, including desktops, laptops, thin clients, printers, mobile devices and network equipment

• Assist in the setup, configuration, and deployment of workplace technology, like workstations, network equipment, mobile devices, meeting room equipment and a lot more

• Collaborate with the team & IT teams to identify areas for process improvement and implement solutions that enhance workplace services

• Maintain equipment and software inventory

• Develop and maintain documentation for IT processes, procedures, and user manuals

• Stay up to date with the latest technology trends and recommend improvements to workplace services

• Provide training and support to employees on IT tools and resources

• Ensure compliance with company policies and security protocols relating to IT systems

• Coordinate 1stlevel IT ServiceDesk delivery by providing documentation and trainings

• Coordinate and cooperate with IT partners for task realization and problem solving

We expect from you:

• College education or bachelor's degree in information technology, Computer Science or related field (or equivalent experience), or 2+ years of IT support experience, preferably in a workplace services or corporate environment

• Knowledge of Microsoft Windows operating systems, as well as common business applications and Microsoft/Office 365 products platform

• Desirable experience in Active Directory Services (DNS, DHCP, GPO) and Office 365 administration

• Familiarity with networking concepts like WAN, LAN, Wi-Fi, VLAN and troubleshooting techniques

• Problem-solving skills and the ability to work under pressure and cooperate between different IT teams for solution finding

• Fluent knowledge of English and excellent Estonian verbal and written communication skills, with a focus on customer service

• Knowledge of different types of scripting languages, such as PowerShell, for solving tasks is desirable