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CUSTOMER RETENTION MANAGER
DYNINNO Financial Technologies was founded by a team of experts in banking and investment field with a goal to develop advanced and innovative financial technology products that fulfill the demands of the digital generation.
In our product development, we adhere to the world’s top industry standards and root principles of responsible lending. Currently, we operate in three countries and our goal is to continue developing and bringing industry-leading financial services to various international markets.
Main responsibilities:
- Develop new engagement, loyalty and retention programs for our customers;
- Generate new and improve the existing marketing campaigns that increase our upsales and cross-sales results;
- Mine data and analytics at the customer level to gain a better understanding of their funnel and engagement behaviors, including impacts of current marketing strategies;
- Create, optimize, and evolve retention strategies to retain, grow and strengthen our customer base;
- Analyze retention activities' KPI and performance in order to shape future strategies;
- Research and present innovative opportunities, trends and best practices for the retention programs;
- Effectively share insights and analyses to stakeholders to drive business decisions.
Our requirements:
- Experience in developing and implementing retention and loyalty programs for customers;
- Experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research;
- Strong project management skills, experience in leading multi-channel projects in the B2C sector;
- Exceptional communication skills, ability to translate complex analytic data and business challenges into simple marketing activities;
- Experience with email marketing;
- Good Russian and English skills;
- Entrepreneurial spirit and a desire to achieve the best business results.
Remuneration offer:
There is no one-size-fits-all here, we are quite flexible and use individual approach with every Candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects.
We don’t want to set any limits, but if we are naming the numbers, then starting point for this position is not less than 2200 EUR gross per month.
We offer:
- An office in the centre of Riga;
- Opportunities of career and professional growth;
- Opportunity to make real impact;
- Health insurance;
- A learning culture: lectures and workshops organised by colleagues;
- A great work-life balance: employee discount programs, fun monthly office events, an in-house library, flexible working hours, and other perks.
Why DYNINNO Financial Technologies:
DYNINNO Financial Technologies we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.
Be part of a growing company. Be part of a dynamic team. Be part of the solution. Be part of DYNINNO Financial Technologies.
Please note that the processing of your personal data takes place in accordance with the privacy notice, which could be found here - https://dynatech.lv/terms-of-service/
Atrašanās vieta
- Rīga, Latvija
Jeruzalemes iela 1, Rīga, LV-1010
Darba veids
- Pilna slodze
- Elastīgs darba laiks
Valodas
- Angļu
- Latviešu
- Krievu
Inna Solomatina
DYNINNO Financial Technologies was founded by a team of experts in the banking and
investment field with a goal to develop advanced and innovative financial technology
products that fulfill the demands of the digital generation.
In our product development, we adhere to the world’s top industry standards and root
principles of responsible lending. Currently, we operate in three countries and our goal is to
continue developing and bringing industry-leading financial services to various international
markets.
Reģistrācijas numurs: 40006025474