Join our team as a Due Diligence Senior Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

AFC Operations Due Diligence Senior Specialist is responsible for KYC, EDD, OEDD process execution within expected quality targets. Execute excellent customer communication in line with settled service quality targets. Escalate specific customer cases to direct management and propose possible solution. In addition, Senior Specialist is responsible for preparing and updating internal guidelines and procedures as well as supporting colleagues (Specialists) in their daily duties.

Responsibilities:

• Take full ownership of FATCA/CRS process, lead communication with State Revenue Service, ensure timely and qualitative yearly report submission.
• Follow-up on FATCA/CRS regulation changes and co-ordinate the implementation process.
• Ensure Due Diligence tasks according to procedures using bank systems, public databases and records.
• Communicate with customers via remote channels (e-mail, internet banking) to collect necessary information (during FATCA/CRS, Due Diligence processes)
• Conduct periodic internal account/customer reviews
• Maintain regular contact with relationship managers to obtain necessary information about customers and account activities
• Document findings and make recommendations to other business units
• Conduct quality checks of CDD/EDD/OEDD cases and communicate the results
• Prepare internal guidelines and instructions in Due Diligence area with respect to AML/CFT laws and regulations
• Guidance and trainings within the Luminor with respect to AML/CFT laws and regulations, including, support to colleagues (Specialists) in their daily duties.
• Initiate and make proposals for possible improvements
• Proactively plan, deliver and follow-up of personal tasks timely and according to the set quality standards, budget and Luminor values
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm, and commitment
• Take responsibility in professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions

Skills and Experience:

• Preferred 3 + year experience with banking or other industry that is required to perform customer data quality checks (KYC and alike)
• Experience in FATCA/CRS reporting is an advantage
• Higher education preferred in Economics, Business Management, Finance, etc.
• Extensive experience and professional skills in KYC area (CDD/EDD/OEDD)
• Initiative and high level of responsibility
• Eye on details, can-do  attitude, analytical mindset
• Teamwork, taking responsibility for assuring good co-operation with business and in team
• High ethical standards, integrity, good reputation, and commitment to best practices
• Customer focus
• Strong written and verbal communications skills in Latvian and English. 

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society; therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in...