Pax8 is on the hunt for a passionate Manager of Technical Support to join our high performing team in our Riga, Latvia office. In this high impact role, youll be the driving force behind guiding a dynamic team in delivering world class support, driving operational excellence, and turning challenges into opportunities for partner success and innovation 🚀

As our Manager of Technical Support, youll lead a passionate, high performing team dedicated to delivering exceptional support across technical escalations, vendor relations, order management, and billing. You'll coach and inspire your team to excel, drive operational efficiency, and turn complex challenges into opportunities for innovation. This role is key to shaping a world class partner experience and fostering a culture of collaboration, impact, and continuous improvement!

Why join us as a Manager of Technical Support: This is a unique opportunity to step into a high impact role where support is not just a function, but a strategic driver of loyalty and long term partner success. At Pax8, support is deeply valued - it's seen as a key differentiator. As the first Manager of Technical Support in the region, youll play a pivotal role in shaping the future of support in EMEA, helping us build out a team from the ground up while directly influencing our partner experience. Youll also be a culture driver, helping to set the tone, energy, and values for a growing region in one of the most exciting tech companies in the industry.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

Salary and benefits for our Manager of Technical Support:

Pax8 Office Environment: Step into our vibrant offices...dynamic workspaces that merge creativity with comfort! Imagine quirky offices filled with endless snacks, refreshing drinks, and bustling social events. Hot desking with extra monitors keeps you connected, while a fun packed games areas (think Xbox, pool, darts, and more) helps you unwind. For those seeking wellness, enjoy light filled environments with breakout spaces, wellness areas, and state of the art coffee machines. Whether you're into fitness or simply need a shuttle to work, these offices are designed to energise and inspire every day!

If you struggle to get time out were happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please)

Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.

 

More about Pax8: 

 

Get a feel for our progress, culture and how we constantly strive to be better and do better below: 

It's an exciting time to join us as Pax8, as we have just been certified as aGreat Place to Work

We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! It's an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow! You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It's our mission to be the worlds favourite place to buy cloud products - why not be a part of that success story?

You would be joining a rapidly growing team bringing the success of a new cloud model to the UK from Denver, Colorado (Awarded number 50 in the UK's Best Companies, Best Places to Work 2022 by Glassdoor and Employer of the year Women in IT UK Awards 2021). We're listed on the Inc 500. We have recently achieved $2bn annual recurring revenue, we've pioneered simplifying the cloud buying journey for thousands of partners by reinventing the IT cloud model with more than 140 vendors globally giving customers and partners real choice.

We're proud to be listed on the Inc 500, have been Awarded Glassdoor's Best Places to Work 2022 and Employer of the Year in the UK Women in IT Awards 2021.

Overview: 

Our mission is to be the worlds favourite place to buy cloud products. We are a fast growing, dynamic, and high energy organisation with a start up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, its business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life

Culture is important to us, and at Pax8, its business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.  

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