677
Registration number: C94530
- Details
- Highlights
- Company
SHORT DESCRIPTION
At BETBY, the L2 Technical Support team sits between our clients and engineering. You will investigate and reproduce technical issues reported by clients and internal teams, run incidents end to end, and keep clients informed while an issue is being resolved. The team is moving incident detection and communication from reactive, business-hours handling to proactive 24/7 coverage — you will be part of building that.
RESPONSIBILITIES
- Spot and handle incidents from the first alert or report until the issue is fixed and confirmed;
- Watch alerts, check whether something is really broken, and see which clients are affected;
- Investigate issues reported by clients and internal teams, reproduce them, and collect logs, screenshots, and IDs;
- Fix what you can at L2 and pass the rest to Engineering or Product with clear steps and evidence;
- Talk to clients directly — explain what is happening in plain words, give realistic timeframes, and keep them updated;
- Post and update incident notices on the status page, and message affected clients when needed;
- Help L1 with technical questions;
- Write and update troubleshooting guides, SOPs, and internal documentation;
- Notice repeating issues and suggest how to fix them for good;
- Work to agreed response times, including 24/7 coverage.
REQUIREMENTS
- Understanding of REST APIs — methods, status codes, headers, authentication, request and response structure;
- Ability to reproduce and check API behaviour with tools like Postman or curl;
- Confident use of browser DevTools — Network, Console, and Application tabs;
- Comfortable reading JSON and finding errors in logs;
- Basic understanding of WebSocket connections and how live odds and events are delivered;
- Ability to write a clear bug report: what happened, how to reproduce it, and what evidence supports it;
- Structured troubleshooting — checking a hypothesis instead of guessing;
- Clear written English.
PERKS AND BENEFITS
- Comprehensive Health Insurance, prioritizing your well-being with thorough health coverage
- 100% Paid Sick Leave Rest easy knowing you're supported during unexpected health challenges
- Continuous Learning & Growth Access extra education opportunities to keep your career advancing
- Generous Paid Time Off Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
- Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development
- Language Development Tailored language courses to help you excel in a multilingual work environment
- Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities
- Top-Quality Equipment Boost productivity with the latest hardware for your role
- Welfare Program Feel secure with financial support available in critical situations
- Celebrating Milestones We honour life's big moments, from marriage to parenthood, with thoughtful gifts
YOUR HIRING JOURNEY WITH US
- Engaging 30-minute call with a Recruiter: An exciting first connection to ensure perfect alignment of expectations from both sides
- In-depth 60-minute call with Head of Support: Delve into your experience, address your queries, and unlock new insights
- Empowering 45-minute call with our HR Business Partner: Explore your goals, chart your professional growth, and envision an inspiring future together
ABOUT BETBY
As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.
With offices in Latvia, Malta, Spain, Greece and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.
Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!
WHY JOIN OUR DREAM TEAM?
Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.
Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!
€
1500 - 2200
Location
- Rīga, Latvia
- Hybrid
Time of work
- Full-time
Languages
- English
Contact person
Vladimirs Rahlins
Vladimirs Rahlins
Welcome to the world of Betby, where excellence meets innovation in the realm of iGaming. We proudly stand as an award-winning and rapidly expanding company, captivating the industry with our premium sports betting solution. Esteemed by bookmakers worldwide, our bespoke solution boasts unrivaled risk management and comprehensive omni-support. With millions of players, hundreds of sports, and thousands of markets and outcomes, each bet unravels a captivating tale.
At Betby, our culture is built on innovation, collaboration, and a relentless commitment to excellence. We foster a dynamic and inclusive work environment where creativity and diverse perspectives thrive. Our team is passionate about driving the sports betting industry forward, continuously pushing the boundaries to deliver exceptional products and services. By prioritising employee growth, maintaining open communication, and embracing new ideas, we ensure that every team member contributes to our collective success and shares in our achievements.
With our main offices nestled in the vibrant locales of Riga, Latvia; Sliema, Malta; Budva, Montenegro; and Barcelona, Spain, Betby offers not only a stimulating work environment but also exciting opportunities for business trips and seamless relocation. However, geographical boundaries need not hinder your journey to greatness. We extend our hiring reach across borders, ensuring that a fervent desire to elevate your skills and a computer are the only prerequisites. Rest assured, we provide all the necessary equipment to fuel your success. Join Betby today and embrace a world of limitless possibilities, where your aspirations take flight, and your potential knows no bounds!
Registration number: C94530
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