1462
Registration number: 40203253273
- Details
- Highlights
- Company
Darba pienākumu apraksts
"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality, and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision: to become the most loved and trusted airline in Europe."
Are you our new Travel Agency Support Specialist in Riga?
Come join our team!
As a Travel Agency Support Specialist, you are an expert in Amadeus E-tickets and EMDs, combined with a solid understanding of pricing, tariffs, and refunds.
You are our ideal candidate if you have:
- English language skills at least at the B2 level (verbal and written).
- Strong customer focus competency and excellent communication skills.
- Expert knowledge and understanding of Amadeus E-tickets, EMDs, and how to book and reissue.
- Experience with BSP/IATA pricing, tariffs, and refunds (considered beneficial).
- Customer service experience in an airline, travel agency, or contact center.
- Experience working with digital platforms with the ability to quickly grasp new technology.
- Experience as a trainer (considered an advantage).
- Fluency in any Scandinavian language (considered an advantage).
Applications will be reviewed on an ongoing basis.
What you will do (Key Responsibilities):
- Give support to travel agencies on e-mail, phone and chat, and handle Refund Applications/ADMs via BSP-link.
- Assist and investigate pricing and e-tickets/EMD issues that travel agencies are struggling with.
- Identify, report, and escalate situations within the department.
- Support other colleagues and departments with questions related to bookings made by travel agencies
- Create and maintain Amadeus user manuals, describing practices and procedures related to the system.
- Stay updated with system information, changes, and updates.
- Help identify gaps in skills that may require additional training and coaching.
- Anticipate customer needs, proactively address concerns, and ensure high levels of customer satisfaction.
- Participate in projects and share GDS knowledge cross-department when required. This can also include training and up-training.
This job is for you if you have:
- Good teamwork capabilities.
- Problem-solving competency and flexibility.
- The ability to focus and work in a fast-paced, dynamic environment.
- A self-driven and structured work style.
- A proactive, solution-oriented "can-do" attitude with a strong work ethic and willingness to take ownership.
- The ability to learn new technology quickly and a desire to develop professionally.
We can offer:
There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.
- Positive and exciting place to work and grow in a global expanding organization.
- Challenging, variable and dynamic environment where you can develop your skills.
- ID Tickets – eligibility to ID travel tickets for yourself and your travel partner after three months of employment.
- Health insurance – the company will provide health insurance within one month from starting date.
- Company mobile phone and paid monthly subscription.
- Meal allowance in amount of 58 EUR monthly after probation period.
- Coffee, tea, fruits, table tennis and air hockey in the office on top of various other engagements activities.
- Salary starting from 2400 EUR gross per month, depending on qualifications and skills
Do you have any questions?
If so, please contact:
Tom Høgseth
Team Leader, Travel Agency & GDS Support
Mobile: +47934 01 666
E-mail: [email protected]
“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”
Travel required: Some travelling must be expected
Application deadline: 19.11.2026
€
2400
Location
- Rīga, Latvia
Gustava Zemgala gatve 74A - Hybrid
Time of work
- Full-time
- Flexible schedule
Languages
- English
Contact person
Edīte Līdaka
Edīte Līdaka
The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøes Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airlines networks.
Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.
Widerøes Flyveselskap, Norways oldest airline, is Scandinavias largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8s and three Embraer E190-E2's. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.
The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.
Registration number: 40203253273
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