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Registration number: 40103815035
- Details
- Highlights
- Company
Position overview
Are you interested in Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. In this role, you will support customers across the Middle East and Africa region, coordinating orders and resolving challenges. You will work closely with internal stakeholder to ensure full order processing and customer requirement, complaint handling. If you have a high focus on pro-active approach, you are detail-oriented and you have a strong communication and problem-solving skills, then we are waiting for your application!
Responsibilities
- Manage a portfolio of customers, ensuring timely order processing and issue resolution while anticipating customer needs.
- Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
- Coordinate order fulfillment with Logistics, Planning, Sales, and Finance teams.
- Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving any order related changes and discrepancies as needed.
- Ensure order processing in accordance to ship to countries’ import needs.
- Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Required skills and experience
- Bachelor's degree in Business Administration, Business, Logistics or other related field.
- At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
- Experience with export logistics documents or experience with logistics processes would be an advantage.
- Experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
- Strong English language skills (written and spoken) to communicate with global organization stakeholders.
We offer
- Monthly gross salary 1450 - 1730 EUR, depending on skills and experience.
- Hybrid work model – option to work 2 days from home after training period.
- Transportation allowance.
- Health, accident and critical illness insurance.
- Annual bonus program and special recognition awards.
- Excellent working conditions in modern environment.
- An international exposure in a cross-cultural community.
- Training, great opportunities to grow and develop your career.
- Company’s social events.
- Birthday holiday.
Please be informed that allnex conducts background checks as part of our hiring process.
We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.
€
1450 - 1730
Location
- Rīga, Latvia
Gunāra Astras iela 1C - Hybrid
Time of work
- Full-time
Languages
- English
- Latvian
Contact person
Alēna Freiberga
Alēna Freiberga
Eight reasons why you should join allnex:
We are in the lead. We are proud to be the largest industrial coating resins supplier in the world
We are pioneers of green thinking. Being environmentally responsible has always been a key part of what we do
We are entrepreneurs. We strive to be the strategic partner for our customers, providing innovative solutions for their needs.
We celebrate diversity. Diverse in our backgrounds, talents and ideas, we can accomplish anything together.
We have a rich history. We have a strong heritage in leading chemical companies globally, dating as far back as 1918.
We prioritize our people. Our company is only as good as the sum of our people. We focus on training, promoting leadership and teamwork to help you succeed.
We are global as it gets. 35 countries, 50+ nationalities, clients almost everywhere.
We are great bunch of people. If you enjoy connecting and working with talents across the globe, you've come to the right place.
Registration number: 40103815035
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