Henley & Partners are the global leaders in residence and citizenship planning. Each year, hundreds of wealthy individuals, families, and their advisors rely on our expertise and experience in this area. 

For our subsidiary in Riga, our continued growth has created the need to hire a  

Relationship Manager

This role requires excellent time and task management skills and the ability to manage multiple conflicting priorities. Able to foresee problems and prevent them by taking action and effectively interpret and anticipate Client needs. 

The main duties include:

• Serve as the primary contact to assist foreign clients on the complex and detail-oriented application process for Residency or Citizenship by investment programs worldwide. 
• Establish and maintain customer satisfaction through account planning, proactive client communication, and issue remediation
• Perform the full range of support duties including data entry, filing, phone reception, checking application forms; review and proofread agreements and other relevant documents
• Produce activity reports
• Review, revise, and recommend changes in application procedures to improve their efficiency and effectiveness
• Monitor deadlines and keep track with CRM database
• Observe completeness of applications, identify errors and make sure the applications are up to the required standard
• Keep accurate and timely communication with our Relationship Manager Director based in UK, as well as with other colleagues; assists them with specific administrative tasks

Requirements:

• Experience in Finance or Law would be a plus
• Superior written and verbal communication skills in Russian and English (Mandatory)
• Experience with multi-level client relations.
• Commercial, proactive and client-oriented approach.
• Ability to work independently, with focus and excellent attention to detail.
• Proficient in Microsoft Word, Excel, and CRM

The ideal candidate should demonstrate a highly accurate, utmost discipline, and detail-oriented functioning, working in an independent, pro-active manner and being able to manage heavy workload under time pressure. 

We offer a varied, multifunctional, and exciting assignment with the opportunity to enhance your expertise and experience in a multicultural environment.