Is finding the real source of major problems your thing?
Do you excel in coordination of problem investigations, ensuring root cause investigations, and work together with both technical specialist and business analyst to improve a service?
Is problem analysis and remediation your second language?
Do you have vast experience from proactive and structured work following Problem Management standards in a practical context?

 

In Swedbank you have the opportunity to:

• Coordinate daily Problem Management for Swedbank IT operations. That includes driving problem investigations and facilitating the work of improving Swedbank IT services.
• Setting up and coordinating working groups of specialists and work closely together with numerous stakeholders.
• Liaising with suppliers to ensure that third parties actively participate and fulfil their obligations.
• Production of statistics and reports to demonstrate performance of the Change Management process, and to find ways for continuous improvement.
• Work in an international environment.
• Report to Head of Group Operations Control.

 

What is needed in this role:

• You have experience and knowledge about Problem Management methodologies, Incident- and Change Management, and IT operations processes.
• To succeed in this role, you need a broad knowledge of IT technology, an understanding of the financial industry and an excellent ability to coordinate and work with all levels in the organisation.
• Strong critical thinking and problem-solving skills, look past the obvious solutions and analyse evidence objectively.
• Enjoy working according to process and set regulations.
• You focus on result with quality and professionalism.
• As a person you need to have a high level of motivation (drive) and perseverance.
• You are a good networker, with a customer centric mindset, with a great attitude and can-do attitude.
• You seek new ideas and approaches that improve current processes and products.
• Good communication skills and proficient English, both spoken and written are mandatory.

 

At Swedbank we believe that people are our core strength. Our culture is built on respect, inclusion and openness. We support the continuous development and enable you to take the lead in your career and find inspiring challenges. We take care of your well-being by providing a sustainable and flexible working environment. As an employee, you will be part of the Group performance program, offered a company pension plan, optional health insurance, as well as other benefits. We are guided by our values: Open, Simple and Caring. Its all about delivering a positive and unique experience for our customers through collaboration and teamwork together we make a difference.

 

"Join our team and...

be a part of an international team of professionals, who are jointly delivering stability, maximizing customer value, and increasing Swedbanks competitive advantage.
Patrik Landin, your future manager.

 

We look forward to receiving your application by 26.06.2023. 

 

Location: Stockholm or Riga

Contacts

Recruiting manager: Patrik Landin, +46 70 208 65 94

SACO: Camilla Ivarsson,  +46 70 693 00 28

Finansförbundet: Åke Skoglund,  +46 70 372 06 19

 

If you are to be employed in Latvia, please note that the salary offered for this position ranges from 2900-4400 EUR gross i.e. before taxes. Read more here.

We may begin the selection during the application period, so we welcome your application as soon as possible. 

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability everybody is welcome.

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