Announcement Number: RIGA-2023-25

Hiring Agency: Embassy Riga

Position Title: Administrative Receptionist (Medical Unit) (Open to all interested applicants)

Open Period: 09/11/2023 - 09/29/2023

Format MM/DD/YYYY

Vacancy Time Zone: GMT+2

Series/Grade: LE - 0105 5

Salary: EUR €11,998 - EUR €16,799 /Per Year

Work Schedule: Part-time - 32 hours per week

Promotion Potential: LE-5

Duty Location(s): 1 in Riga, LG

Telework Eligible: No

For More Info: +371-6 710 7000

The incumbent provides general office support with a variety of clerical activities and related tasks in support of the Mission medical unit under the direct supervision of the Regional Medical Officer/Medical Provider. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. The incumbent is the first point of contact, by both phone and in person, for patients and visitors to the medical unit and must maintain absolute patient confidentiality at all times.

The position requires the ability to be resourceful and proactive in dealing with sensitive issues. Must be flexible, service-oriented, self-motivated and able to work within the existing Mission structure. Must have the ability to organize, multi-task, prioritize and work under pressure. Must possess strong customer service, verbal communication and listening skills.

Qualifications and Evaluations

Requirements:

Minimum of one (1) year of secretarial or receptionist experience is required.

Incumbent must have working knowledge of administrative and clerical procedures; knowledge of computers and relevant software applications (MS Word, Outlook, Excel, Internet/Intranet); and knowledge of customer service principles and practices.

Education Requirements:

Completion of high school is required.

Evaluations:

LANGUAGE: Level III (good working knowledge) English; level III (good working knowledge) Latvian (this may be tested).

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (Certificate of Release or Discharge from Active Duty), equivalent documentation, or certification. A certification is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

All candidates must be able to obtain and hold a Public Trust clearance. 

To apply for this position click the Submit Application button. For more information on how to apply visit the Mission internet site.

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

Copy of Orders/Assignment Notification (if applicable)

Residency and/or Work Permit(if applicable)

Drivers License

School diploma

DD-214 - Member Copy 4, Letter from Veterans Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Riga, Latvia.