403
Reģistrācijas numurs: 40203072770
- Apraksts
- Pamatinformācija
- Uzņēmums
General responsibilities:
- Respond to customer inquiries via e-mail/ticketing system or phone
- Process and monitor technical incidents
- Advise and support the customer in consideration of functional requests
- Troubleshoot any Jira, Confluence, OpsGenie and other Atlassian tools issues
- Responsible for maintaining Confluence Spaces and JIRA projects, workflows, permissions, users etc.
- Creating JIRA projects, templates, workflows, screens, fields and other administrative activities
- Creating various type of documentation on confluence for migration, upgrade and other essential activities with pre-/ post validation
- Creating automation rules to automate processes and workflows
- SPOC of tickets for the 2nd and 3rd level of support
Job requirements:
- Excellent communication skills in spoken and written English language
- German language skills will be considered as advantage
- Experience of 2 years upgrading Atlassian products like Confluence, Jira, Bitbucket
- At least 2 years experience creating complex Jira workflows including project workflows, field configurations, notification schemes in JIRA
- Experience on generating different types of reports in JIRA like Agile reports, EazyBI reports
- Proactive and analytical approach
- Solution orientated and a team player
- Organized and able to manage projects and requirements
- Ability to learn new systems and technology quickly
- Experience with agile principles and project management methodologies would be a plus
- Experience working with workflows and establishing and manage processes
We offer:
- Monthly gross salary from 1800 to 2600 EUR, depending on your level of expertise
- Cozy office in the center of Riga
- Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
- Individual development and learning plan, including yearly budget for external training
- Necessary essentials health insurance with dental services and sports coverage
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
- Friendly, multicultural and cooperation orientated colleagues
€
1800 - 2600
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Darba veids
- Pilnas slodzes maiņu darbs
- Pilna slodze
Prasmes
Valodas
- Angļu
Kontaktpersona
Arvato Systems Latvia SIA
Arvato Systems Latvia SIA
Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.
As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.
Reģistrācijas numurs: 40203072770
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