Junior User Support Engineer
RealTime SIA
Junior User Support Engineer
RealTime SIA
Junior User Support Engineer
RealTime SIA

Junior User Support Engineer

RealTime SIA

We are in search of a motivated and skilled Junior User Support Engineer to provide vital technical assistance within our team. This entry-level role is focused on resolving a diverse range of technical issues, from moderate to complex, with the support of other IT departments as required. Key responsibilities include preparing and configuring equipment for new users, facilitating a smooth on-boarding and off-boarding process, managing company IT assets, and actively researching innovative solutions to enhance our support services. Additionally, you will be responsible for the troubleshooting and upkeep of IT and office equipment. This position is ideal for individuals with a strong interest in technology, a willingness to learn, and the ability to excel in a dynamic and fast-paced environment.

Key Responsibilities:

  • Provide basic troubleshooting for hardware, software, and network issues;
  • Utilize IT management tools effectively, including Azure AD, Microsoft 365 (M365), and Azure;
  • Demonstrate intermediate skills in troubleshooting Windows and Mac operating systems;
  • Show eagerness to learn and enhance technical knowledge;
  • Apply analytical skills to effectively resolve support tickets;
  • Maintain a high sense of responsibility and work effectively within a team;
  • Manage and prioritize tasks in ticketing systems such as Jira;
  • Address common user issues, like password resets, MFA issues, and basic Windows/Mac troubleshooting;
  • Collect necessary information for escalating low/medium priority tickets;
  • Prepare and configure user equipment, including Windows and Mac machines;
  • Assist in the installation and maintenance of office equipment, including meeting room technology, managed TVs, Raspberry Pi, NUC, and printers;
  • Ensure the proper care and maintenance of IT assets, focusing on tracking both hardware and software licenses;
  • Provide remote assistance to both on-site and remote employees.


  • Strong problem-solving and analytical skills;
  • Strong communication and interpersonal skills;
  • Familiarity with common IT support tools and ticketing systems;
  • Ability to work effectively both independently and as part of a team;
  • Knowledge of IT infrastructure, including hardware, software, and networks;
  • Time management skills with the ability to prioritize tasks;
  • Adaptability to changing technologies and IT environments;
  • Capable of working under pressure and meeting deadlines.


  • 0-3 years of experience in an IT support role;
  • A degree in Information Technology, Computer Science, or a related field is preferred, but not mandatory.

Nice to Have:

The following certifications will be considered a plus:
  • CompTIA A+ Certification;
  • Microsoft 365 Certified: Fundamentals;
  • Microsoft Certified: Azure Fundamentals;
  • Apple Device Support Tutorials;
  • ITIL Fundamentals.

The team & ways we work:

  • Start-up culture, allowing for creativity and trying new things;
  • We work in self-organising agile teams;
  • Dev teams have all the support from infrastructure, business, technology and leadership;
  • Were open and transparent in decision making: everyone has a voice, new ideas are always welcome;
  • Constant feedback and support to individuals;
  • We value results over process and tools;
  • We value team-work and unity, so the best candidates are team-players ready to own their work passionately from beginning to the end.


  • Annual vacation - 25 paid days;
  • Health insurance;
  • Unlimited full access to Udemy and LinkedIn Learning resources;
  • Trainings and conferences support;
  • Flexible in remote and office work (hybrid working);
  • Free parking at Akropole and partially covered parking fee at Jauna Teika Office;
  • Business/Individual performance-based annual bonuses;
  • Employee referral program.
  • New and modern technology stack;
  • A high-pace, high-energy, and high-performance environment;

If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfillment in your career with us!
Mēneša bruto algaBruto mēnesī  € 1600 - 1800

Atrašanās vieta

    Rīga, Latvija
    Gustava Zemgala gatve 78

Darba veids

  • Pilna slodze


 Azure AD Azure Microsoft 365 Windows 7 Mac JIRA


  •  Angļu
Stanislavs Kursiss
Proxy Live SolutionsTM was founded in December 2020 and is led by a collective of senior industry professionals with a proven history in live casino. With a vision to be the global innovator of choice for tailored live casino experiences, the management team set about building a new live casino studio from the ground up.

Headquartered in Malta, with its IT hubs in Latvia, Poland and Estonia, Proxy Live SolutionsTM operates state-of-the-art studios in Riga, Latvia, Bucharest, Romania, and Tbilisi, Georgia. Driven to deliver, Proxy Live SolutionsTM is on a mission to bring its customers competitive, customizable and world-leading live casino content.

Uzņēmuma mājaslapahttps://www.proxylivesolutions.com/

Reģistrācijas numurs40203275124

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