At Cognizant, together with your colleagues globally, you will collaborate on crafting solutions for prestigious companies and help them become more flexible, innovative and successful. And this is your chance to join the success story: we are looking for a Sr. Genesys Developer to join our EPS DCX CIM Team.

Cognizant Customer Interaction Management (CIM) practice is a dedicated Contact Center practice (part of EPS) that offers end-to-end technology consulting, consolidation, and optimization, design and implementation, maintenance, and platform support across interactive voice response (IVR), computer telephony integration (CTI), and multi/omnichannel/recording/WFM solutions across Legacy and Next Generation Contact Center components. We work across wide array of industry-leading technologies from Cisco, Avaya, Genesys, Amazon Connect, Twilio and other widely adopted contact center products. Our Key digital/Next Generation offerings include AI/ML enabled Contact Centers, Customer Journeys, Chatbots, NLP, Conversational Interfaces, Video chat and emotional intelligence based services.

•  Plan, design, implementation, configuration of Genesys Cloud

•  Manage product requirements and Go-live activities for Genesys Cloud

•  Integration of Genesys cloud CX with CRM

•  Knowledge Transition to support team and support for Warranty Support on Bug fixes, Changes and New enhancements as part of project deliverables

•  Pro-actively support and have a leading role in the business requirements analysis, architecture and technical design, development, testing and maintenance of the global Omni-channel & customer engagement platform.

•  Mentor knowledge and expertise to team to ensure continuity, by keeping documentation, providing training material.

•  Communicate with customers, suppliers and support teams from initial requirement gathering, through design & implementation till operational support.

•  Participate in Disaster Recovery planning and tests.

•  Willing to travel occasionally as per project needs.

•  Willing to participate in on-call/on-duty shifts.

•  Good working knowledge of Agile/Scrum 

•  Configuring, developing on Genesys Cloud platform 

•  Acquire and apply relevant product knowledge and agreed processes to deliver high quality solutions. 

•  Analysis, design, implementation, documentation and testing of telecommunication systems according to specified quality and efficiency criteria. 

•  Specialist in Genesys Genesys Cloud, aspects as: 

   o  Architect

   o  Development

•  Good knowledge of integration of Genesys Cloud with CRM products 

•  Knowledge of MS SQL, Stored procedures, SQL Jobs. 

•  Very good knowledge in debugging and troubleshooting 

•  Knowledge of and experience with (web) interface protocols like REST, SOAP, etc. 

•  Essential Specialist knowledge of the areas of activity, procedures and/or administration of the host branch 

•  Improve the contact center application. 

•  Continuous expansion and further development of technical and soft skills. 

•  Competitive compensation package consists of base salary starting from 2600 EUR gross/ monthly, annual bonus, and monetary recognitions. Please, note that the salary offer to the final candidate will depend on the candidates experience and skills.

•  Benefits package that encourages healthy living, well-being and desire to learn and grow: 

   o  from the first working day available Life insurance and Health insurance plan which also includes dentistry, pharmacy coverage, various sports; 

   o  compensation of optical glasses or contact lenses up to 180 EUR; 

   o  accessing a smartphone and mobile subscription, as well free car parking or bike shelter; 

   o  individual life coaching and mindfulness sessions; 

   o  flexible working hours and possibility to work from home; 

   o  various learning platforms with over 50,000 self-paced courses, books and other training resources; 

   o  self-realization opportunities through outreach, committees and communities. 

Cognizant as a digital company, makes employee health and safety its top priority. With that in mind, we are implementing virtual hiring and work practices which means interviews will be conducted online. 

 

Stay up to date with our website https://careers.cognizant.com/global/en 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please, note that we will get in touch with the candidates who will be selected for the next round.