Hey there! 👋

Are you ready to kickstart your career in the FinTech world? 😎 We're looking for enthusiastic individuals to join our team as Customer Support Specialists, where you'll have the chance to make a real impact and grow with us! 🤑

Wirenatics - is our new brand name that encompasses a range of products in the exciting FinTech industry 😎

And we're a passionate group of individuals who've been working together for a couple of years, reshaping the finance landscape and crafting solutions for eCommerce and various businesses 🚀

But we're not your average fintech company. We're a close-knit team of dreamers and doers. Our office in Riga feels more like a Good Vibes Zone, and we believe in the power of collaboration, fresh ideas, and the occasional friendly office debate 🤜🤛

What You'll Be Working On:

🤩 Be the friendly face of our company! Support our customers via chats and emails, helping them navigate our products and services with ease

🤩 Dive into the verification process! Perform customer verification (KYC) and assist with the onboarding journey

🤩 Build lasting connections! Maintain and retain existing customers by fostering long-term relationships built on trust and reliability

🤩 Be the problem-solver! Handle customer complaints swiftly and effectively, providing solutions and alternatives within set time limits

🤩 Spread the word! Inform customers about our latest products and offerings, and be on the lookout for new opportunities to enhance their experience

🤩 Be the bridge! Handle inquiries from company partners and other departments to resolve any potential issues

Our Ideal Candidate:

👍 Fluent in English, with a knack for clear and effective communication

👍 Experience in client interaction within the FinTech sector is a plus, but don't worry if you're new to the game - we welcome fresh perspectives!

👍 Ability to thrive independently

👍 Excellent dispute resolution skills and a knack for communication, both with customers and cross-team

👍 Ready to seize opportunities! We're all about initiative and drive, so if you're eager to learn and grow, you'll fit right in

Join us on our journey of growth! We don't believe in strict limits or restrictions - we're counting on You to champion our customers' needs and drive our success forward! 💪

At Wirenatics, we are not just building the future of finance; we're empowering the dreamers, innovators, and change-makers who make it all possible 💪

We are committed to nurturing a vibrant and inclusive workplace where our employees are at the heart of everything we do 💫

With us You can:

So, what are you waiting for? 🧐 Join a team where you're not just another employee, but a key influencer in our dynamic business processes.

Only those who have caught our attention will be contacted. We wish the rest good luck!