Intrum Global Technologies
IT Operations support specialist
Intrum Global Technologies
Intrum Global Technologies

IT Operations support specialist

Intrum Global Technologies

IT Operations support specialist

This is the job.
  • Responding to incidents as 2nd level support specialist - analyzing, investigating and escalating issues to the development team.
  • Independently manage and coordinate work on incidents to ensure that SLAs are met.
  • Monitor a variety of system parts, logging sources and interfaces, scheduled tasks and business application processes in order to ensure business process continuity.
  • Proactively improve monitoring capabilities in line with evolving needs.
  • Share insights and statistics about incidents and monitoring.
  • Help with application deployments and server maintenance.

You have:
  • Customer-oriented communicator with a positive attitude, who is able to analyze problems and identify root causes as a 2nd level support specialist.
  • Good problem solving skills to determine cause of an incident.
  • Excellent communication and coordination skills to drive incidents to resolution.
  • Well versed in database principles and SQL concepts (e.g. joins).
  • Basic SQL knowledge to execute scripts on MS SQL database
  • Basic Python and PowerShell skills to understand and modify scripts
  • Ability to find and analyze Windows Server log entries
  • Basic understanding of Networks and TCP/IP stack.
  • Proficient in English reading and writing.
  • Ability to work outside of normal working hours occasionally for releases and server patching.

Seen as advantage:
  • IT Service Desk/IT Support experience
  • Competence in ITSM/ITIL practices for support SLAs and incident management.
  • Experience with monitoring tools (e.g. Zabbix, Grafana).
  • MS Windows Server administration skills (e.g. creating, modifying scheduler tasks, security management)
  • Experience with MS SQL database: Ability to read and write SQL queries
  • Basic understanding of version control software (Git).
  • Experience with JIRA and Confluence.

We offer:
  • Experience working in multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe;
  • Monthly gross salary from 1900 to 2800 EUR;
  • Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns;
  • Respecting private life, providing 3 extra leave-days for personal needs;
  • Health insurance and paid mental health support (from your first steps);
  • Snacks and fruits to boost your office day;
  • Well-being activities, surprises, and birthday gifts;
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish, Latvian or Greek phone number.**
Mēneša bruto algaBruto mēnesī  € 1900 - 2800

Atrašanās vieta

    Rīga, Latvija
    Ieriķu iela 5, Rīga, LV-1084
  • Attālināta darba iespējas

Darba veids

  • Pilna slodze
  • Elastīgs darba laiks


 Atlassian Confluence Atlassian Jira IT Support SQL


  •  Angļu
Lucia de la Peña Panadero
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the companys mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.

Intrum Global Technologies, established in Riga since 2010, is responsible for software development, maintenance and support for the company into a group level and employs around 300 field professionals locally.

Reģistrācijas numurs40103314641

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