Helpdesk Specialist
Helpdesk Specialist
Helpdesk Specialist
4finance A/S
Helpdesk Specialist
Helpdesk Specialist

Helpdesk Specialist4finance A/S

Our Helpdesk Specialists provide an efficient and effective customer-focused technical Helpdesk service through recording, managing and resolving telephone, email and ticketing system queries, incidents, or service requests. 

Technical skills required:

  • Practical experience in IT field  
  • Deep knowledge of Windows OS  
  • Preferable knowledge in Microsoft products (Active Directory, Exchange, SharePoint, OneDrive, Teams)  
  • Preferable knowledge in basic programming/scripting  
  • Preferable Higher education in IT or related field  

Soft skills:

  • High accuracy and ability to concentrate  
  • Strong communication skills and ability to work in a team  
  • Ability to organize work, initiative and high sense of responsibility  
  • Willingness to learn, develop skills and knowledge, as well as share it  
  • Good knowledge of English and Latvian languages  

Responsibilities:

  • Provide 1st and 2nd level IT support for 4finance employees
  • Support the setup and distribution of computer equipment
  • Provide single point of contact for 4finance employees to resolve issues
  • Supporting ambitious and strong business team in implementing challenging and modern e-Business projects
  • Communication with service and solution providers
  • Investigating and troubleshooting incidents and issues related to end-user devices and systems/resources they use  
  • Perform user account management (authentication & authorization) according to guidelines and best practices 
  • Ensuring incidents, queries and service requests are logged, prioritized, tracked and resolved correctly rerouting ticket to the appropriate team who can resolve the incident, if first line support is not sufficient
  • On-going ownership of tickets, ensuring efficient resolution according to guidelines, best practices and service level agreement
  • Maintain relationships across the team, suppliers and 4finance employees.  
  • Liaising with the customer to establish the cause of incidents and collect relevant information to help resolve the incident as quickly as possible

We are offering:

  • Challenging projects that you will have the real impact on
  • Employee development program to support you in your personal and professional development
  • Health Insurance
  • The best team and great colleagues
  • Monthly salary EUR 1300 gross