Incident Manager/Operations Lead
Incident Manager/Operations Lead
Incident Manager/Operations Lead
AppXite SIA
Incident Manager/Operations Lead
Incident Manager/Operations Lead

Incident Manager/Operations LeadAppXite SIA

Your mission:

  • Oversee incident management process and team members involved in the process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents and internal knowledge base. 
  • You will analyze our current policies and develop new procedures.
  • You will analyze team performance, provide feedback, and implement changes in the process. 
  • You will analyze use of our ITSM tool (Zendesk) and coordinate changes to drive higher efficiency.
  • You will work closely with Scrum Master and Quality Assurance teams to coordinate activities.
  • You will define requirements for improvements in knowledgebase.

That’s you:

  • Previous experience in tech support.
  • ITSM experience, preferably in a managerial role.
  • Good understanding of Microsoft cloud products (Azure, Azure DevOps). 
  • Ability to analyze a high volume of technical data and work in a fast-paced environment.
  • Experience working on a global team.
  • Previous experience with Zendesk.

Why join AppXite?

  • We work with some of the largest companies in their industries (like Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, etc.).
  • You will have skilled colleagues in an international environment.
  • You will have the opportunity to challenge, grow and develop yourself.
  • We offer professional training and certifications (Pluralsight or Coursera license).
  • Covered health insurance and telephone expenses.
  • Comfortable new office with free parking.
  • Free lunches and gym.
  • Employee referral program.

Join the challenge: we grow together!

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