eGamings is one of the world’s most innovative developers of online gaming platforms and supplier of Tier 1 online turnkey gaming systems. eGamings is a well-known brand name with over 10 years of successful operations within Online Gaming Industry. Our company is rapidly growing and we are actively hiring new colleagues.

We are currently seeking a Client Account Coordinator.

Main Duties

• Be the primary point of contact for customers for any day-to-day questions, issues, and requests at the fastest time.  
• Continual monitoring of the customer's websites to ensure the game portfolio is updated and ensure KPI targets are met.
• Monitor customer chats, emails and provide prompt answers.
• Make sure that customer requests, tasks, issues are in work within the company, follow-up, and escalate with the relevant department if needed.
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Communication with game providers and partners in order to be informed about the products, and provide the latest updates to the Clients
• Develop a trusted long-term relationship with key accounts, customer stakeholders, key business executives
• Explore opportunities to add value to customers with our knowledge, products, and services
• Representing the entire range of the Company’s products

Requirements

• Account management, assistance, or other relevant experience (e.g. Customer support, Customer service)
• Previous experience in a similar position preferably in iGaming
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent verbal and written communications skills
• Natural relationship builder and teamwork enthusiast
• Ability to prioritize and plan among competing tasks, while paying strict attention to detail
• Critical thinking and problem-solving skills
• Keen attention to Customer satisfaction
• Good in written and verbal Russian and English

We offer:

• A great opportunity to work for a Tier 1 brand in the Online Gaming Industry
• Very competitive remuneration package, depends on your results and experience
• Professional development and unlimited opportunity to learn
• Friendly environment with a lot of extra perks and benefits
• Training and 360° support starting from the first day
• Modern office, corporate parking and lunch
• Health insurance after the probation period
• No internet browsing policy

Please send your CV and Motivation letter by clicking "Apply".