To achieve and establish our growth and future-proofing, we are currently looking for a Operations Manager within our Live Casino Operations.

• Minimum 2+ years of experience in a senior operations management role (senior manager, head of or equivalent). Less experienced candidates will not be considered for the role;
• Experience working within live gaming operations is a pro;
• Promotion and implementation of best practices in Live operations;
• Experience and ability to optimize studio operations;
• Proven track of records of significant quality improvements and optimizations in Live Gaming Operations;
• Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;
• Good knowledge of physical security standards in 24/7 studio;
• Experience managing units 200+ employees with significant volume of entry level employees is a merit;
• Financial basic knowledge and budgeting experience;
• Excellent English spoken and written language skills;
• Extremely strong leadership qualities;
• Strong project management experience with ability to work independently;
• Good negotiation, mediation, and problem-solving skills;
• Preferably staff couching, mentoring, and developing skills;
• Analytical thinking;
• Good computer literacy skills;
• High level of stress resistance;
• High sense of urgency;
• Good prioritization skills;
• Result-oriented attitude and high sense of responsibility.
  
  

• Running studio operations in compliance with global regulations, guidelines, and requirements and setting operational goals;
• Identifying the necessary adjustments and/or improvements to meet set KPIs and Okr’s;
• Planning, monitoring, appraising, and reviewing job contributions of training academy members and specialists involved in Operations Management;
• Orienting, training, and developing studio staff;
• Accomplishing staff results by communicating job expectations and feedback, offering daily support, direction, and assistance to the subordinates in all areas;
• Motivating team and individuals to achieve set targets;
• Ensuring continuous and properly organized communication flow within a team and with other departments;
• Analyzing and resolving quality and service issues, identifying trends, and recommending system improvements;
• Responsible for the studio Quality Assurance and setting goals and expectations;
• Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
• Initiating projects and following up and keeping track of ongoing projects;
• Involvement in Operational staff and product delivery planning, reviewing, and monitoring;
• Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget.

• Annual vacation - 25 paid days;
• Career budget and development opportunities;
• Private health insurance;
• Free parking;
• Mobile phone and line covered by the Company.