On Air Entertainment is seeking a skilled Tier 2 Application Support Engineer to join our team who has a passion for improving patient care, serving customers and working with technology.

• Knowledge of how to measure and monitor service performance in terms of availability, quality and overall health;
• Basic Linux skills;
• Experience with monitoring solutions (Grafana, Prometheus, Grafana Loki);
• Previous experience supporting Java/Scala based applications would be beneficial but not essential;
• Strong analytical and problem-solving skills, creativeness, honesty;
• Communication Skills;
• Willingness to learn and grow with the company.
• Ability to work shifts (nights shifts included)

• Incident Handling:
• Troubleshooting/investigation of incidents & problems;
• Communication with relevant teams (internal, external), to ensure timely handling of the incidents;
• Creating and maintaining incident reports with all the relevant details, timelines, analysis and actions.
• Logs Analysis:
• Logs analysis and assistance in investigations during incidents and requests from relevant teams;
• Collaborate with developers and administrators to ensure full understanding of all logs shipped to centralized log management solution.

• Start-up culture, allowing for creativity and trying new things;
• We work in self-organising agile teams;
• Teams have all the support from infrastructure, business, technology and leadership;
• We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome;
• Constant feedback and support to individuals;
• We value results over process and tools;
• We value team-work, so the best candidates are team-players ready to own their work from the start to the end.

• Health insurance;
• Trainings and conferences support.