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Performance and Quality Coordinator
Performance and Quality Coordinator
Performance and Quality Coordinator
RealTime SIA
Performance and Quality Coordinator
Performance and Quality Coordinator

Performance and Quality CoordinatorRealTime SIA

Qualifications, Skills and Experience:

Experience in Live Casino and or Online Casino is a must;

Solid understanding of Live Casino and or Online Live Casino environment and operational principles;

Understanding and experience in monitoring activities and assessing;

Exceptional analytical and investigation skills;

Outstanding punctuality and exceptional communication skills;

Efficient judgment and informed decision-making skills;

Able to work on various shifts, night shifts, and public holidays;

Excellent English skills;

Recommended and considered as a plus: Russian, Latvian, and or Hindi;

Good understanding and proficiency of Microsoft Office package.

Key Responsibilities:

Preparing and implementing quality assurance policies and procedures;

Assessing the Operations Team (Game Presenters and shufflers) providing feedback to their manager in a professional manner;

Identifying and reporting any irregularities;

Ensuring that integrity standards and procedures are followed;

Discuss and propose solutions with management;

Making recommendations for improvement;

Assist in training procedures;

Preparing periodic reports.

The Team & ways we work:

Start-up culture, allows for creativity and trying new things

Studio operations teams have all the support from infrastructure, business, customer support, and leadership

We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome

Constant feedback and support to individuals

We value results over process and tools

We value teamwork, so the best candidates are team players ready to own their work from the start to the end

Salary:
Hourly rate 7.00 EUR gross

Benefits:
Annual vacation - 25 paid working days;

Private health insurance;

Free parking;

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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