Join our team as a Head of Consumer Lending Growth Unit!

Our culture is built based on our core belief that we are changing lives through banking – Luminor is here to empower people to make smart financial decisions. Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

As the Head of Consumer Lending Growth Unit you will supervise the entire consumer lending business from lead generation through to monetization and retention to maximize immediate and long-term ROI. You will work in agile cross functional cooperation with Product Managers, Channels, Customer Experience Units and other Business lines to drive the growth.

Responsibilities:

• Oversee the performance and delivery of the Consumer Lending channel including direct and indirect unsecured loans, credit cards and other loan types
• Coordinate Consumer Lending activities to ensure appropriate coverage, efficiency, and quality of service
• Increase loan production, product, and service sales, and reduce errors in application processing, through on-going training and coaching of Consumer Lending and Retail teams
• Ensure that new lending operational excellence and continuous improvement are key focuses and are supported throughout the Consumer Lending teams
• Maintain knowledge of new lending processes helping the business prioritize a maturity roadmap for scale and cross-channel optimization, and to drive growth
• Conduct analysis of lending capabilities, market research, and user research to make recommendations for strategic priorities
• Monitor and analyze metrics to ensure sales initiatives are driving profitable growth
• In partnership with relevant stakeholders (internal and external), lead campaigns end-to-end from conception to defining objectives, execution, tracking, and reporting
• Everyday sales and service support to front line – communication about changes, sales arguments and scripts, sales materials, input to sales and servicing processes

Skills and experience:

• 2+ years experience as a Business Growth, Product or Area Manager, preferably in a bank/fintech 
• Knowledge of consumer lending regulations and understanding of consumer lending market in Baltics
• Strong business planning and forecasting skills to lead growth strategy definition and execution in Baltic markets
• Project management skills with the ability to work successfully on multiple projects simultaneously and strong attention to detail
• Interpersonal skills, including the ability to collaborate, present ideas, and work among cross-functional & cross boarder teams
• Presentation skills with an ability to visualize and report insights creatively in a variety of formats to various stakeholders and all levels of the organization
• Knowledge of leasing and mass business lending product growth will be considered as advantage
• Fluent English and local language are required in spoken and written communication

Why Luminor? What we can offer you:

• Dynamic and international working environment that is filled with interesting challenges and unique opportunities, as we build a bank together
• Varied opportunities to support your professional and personal development and growth
• A competitive benefits package in addition to your salary
• An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
• Pan-Baltic teams where people value challenging work together with good humor and having fun
• A salary range for this position at 3000-4700 EUR (Gross), which is to be determined depending on the level of experience and competencies of the selected candidate

Application deadline is 23rd of May