Process Manager
Process Manager
Intrum Global Technologies

You have:

  • 2+ years experience in creating business processes and implementing changes.
  • Higher education in business management.
  • Knowledge of process management methods (Lean, BPM, ITIL).
  • Project management experience.
  • Experience in work with Jira and Confluence.
  • Strategic and analytical thinking.
  • Agile mindset.
  • Good presentation skills and very good knowledge of English (written and oral).
  • Good computer literacy (MS Office, JIRA, Confluence).

This is the job:

  • Be a part of process transformation journey and standardization, be ready to lead change.
  • Carry out a detailed study of company's business processes.
  • Identify process improvements and IT requirements for their implementation.
  • Monitor the impact of Intrum processes on customer satisfaction throughout the customer's life cycle by analyzing customer feedback and survey results.
  • Drive statistical and root cause analysis to support fact-based decision making.
  • Ensure maintenance and longevity of the implemented process improvements.
  • Evaluate the impact of changes or improvements.
  • Define measurable indicators (KPIs).

We offer:

  • Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
  • Monthly gross salary from 2000 - 3000 EUR.
  • Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
  • Respecting private life, providing 3 extra leave-days for personal needs.
  • Health insurance and paid mental health support (from your first steps).
  • Snacks and fruits to boost your office day.
  • Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

Do you know anyone working in Intrum Global Technologies? Reach out to them about the Referral process on Workday.

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