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Technical owner
Technical owner
Intrum Global Technologies

Technical owner

This is the job.

Infrastructure:

  • To act as a technical owner for project assets
  • Document project infrastructure design and available resources
  • Develop, document, and execute processes and procedures for IT asset recovery in the event of a disaster or failure
  • Evaluate and manage the infrastructural setup
  • Suggest and plan potential infrastructural improvements, suggest and evaluate the required infrastructure we need using the tools that we want to use
  • Oversee, coordinate and follow up on incident management
  • Help to align and setup ITSM principles and processes that are required from operations teams
  • Ensure correct licensing of the software utilized by the application
  • Ensure the technical knowledge/responsibility transformation in case of any organizational changes.

Processes:

  • Ensure production monitoring and business continuity
  • Work and improve monitoring tools like Grafana, Matomo, etc.
  • Monitor and report service level and technical KPIs
  • Monitor and report data breaches
  • Perform business impact and risk assessments
  • Assist in risk management
  • Assist in vendor management on operational and tactical levels
  • Maintain subject matter expertise with a deep understanding of the technical details within your focus area
  • Support project in ensuring compliance with the Data Retention and Data Cleansing Guideline.

Communication:

  • Act as a user proxy with an intimate knowledge of related user workflows and needs
  • Work with help desk and country representatives to escalate disaster recovery issues
  • Establish and agree with Operations upon SLA, follow up on that they are followed, and discuss potential improvements if necessary.

You have:

  • Understanding of networking and system administration (Linux\Windows)
  • Experience with DevOps tools and scripting, like Jenkins, Ansible, containers, etc.
  • Understanding and experience in micro service architecture and related tools (like Kafka)
  • Experience with some monitoring tools, like Grafana, Matomo, Prometheus, etc.
  • Practical experience with databases (using, optimizing queries, etc.) We are using Oracle and PostgreSQL.
  • Experience working as Software and/or Infrastructure Architect is considered an advantage.

We offer:

  • Experience working in multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe;
  • Monthly gross salary from 2800 to 4300 EUR;
  • Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns;
  • Respecting private life, providing 3 extra leave-days for personal needs;
  • Health insurance and paid mental health support (from your first steps);
  • Snacks and fruits to boost your office day;
  • Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes);
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

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