IT User Support Engineer
IT User Support Engineer
IT User Support Engineer
RealTime SIA
IT User Support Engineer
IT User Support Engineer

IT User Support EngineerRealTime SIA

As an IT User Support Engineer you will be researching and resolving technical problems of moderate to complex severity with assistance as needed from other IT departments. Providing support during on & off-boarding, managing company assets and researching on new solutions. You will also be required to troubleshoot and maintain IT & Office equipment.

To ensure success as an IT User Support Engineer, you should possess extensive experience in providing Information Technology support in a fast-paced environment

We expect that You will be experienced with/in:

  • Providing 1st and 2nd level support to users in an international environment; 
  • Preparation of user equipment; 
  • Installation of PC`s/Mac`s; 
  • Procurement & asset management; 
  • Setting up a new office; 
  • Windows/Mac OS/AD/O365/OKTA/SCCM/JAMF/JIRA/Confluence
  • Finding & implementing new solutions; 
  • Basic knowledge of networking principles.

Key Responsibilities:

  • Oversee the daily performance of computer systems; 
  • Answer user inquiries regarding computer software or hardware operations to resolve problems; 
  • Install office IT equipment; 
  • Set up equipment for use by employees while ensuring that operating systems and other software are installed correctly;
  • Evaluate utility of software or hardware technologies and recommend improvements or upgrades; 
  •  JIRA & Confluence instance, help users with setting up new projects & adjusting the existing ones; 
  • Communicate with other Departments & Teams. 

The team & ways we work:

  • Start-up culture, allowing for creativity and trying new things; 
  • We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome; 
  • Constant feedback and support to individuals; 
  • We value results over process and tools; 
  • We value team-work and unity, so the best candidates are team-players ready to own their work passionately from beginning to the end. 


  • Annual vacation - 25 paid days;
  • Health insurance;
  • Mobile phone and phone line provided and paid by the company

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