Senior Information systems engineer (Support)
Senior Information systems engineer (Support)
Intrum Global Technologies
Senior Information systems engineer (Support)

Senior Information systems engineer (Support)Intrum Global Technologies

Senior Information systems engineer (Support)

This is the job.

  • Prepare and deploy Linux / Windows (by your choice) based applications using scripts, Ansible or package manager
  • Maintain production application(s). Ensure application
  • Make complex configuration of application/s under your responsibility scope via Web interface or command line
  • Perform case (incident problem) comprehensive analysis. Troubleshoot and investigate problems pre-processed by Service desk team or directly reported by application users for application in your responsibility scope.
    Scripting: Use or develop diagnostics scripts for complex problem scenarios using language of your choice Python/Go/Bash/PowerShell
    Network: Do in-depth network diagnostic on all layers of OSI model using Wireshark/tcpdump including application protocols like HTTP, FTP, SMTP. etc.
    Databases: check and identify complex DB connection issues like connection drops, resource bottlenecks
    O/S: Do in-depth O/S layer analysis
    Security: SSL connections inspection, check and enforce application(s) compliance with IT security instruction
    Use monitoring dashboards and monitoring systems to compare to solution performance baseline
  • Provide and implement resolution steps and measures based on troubleshooting analysis
  • Escalate and forward tickets to the relevant Development and Operations teams in case problem can't be resolved on your level, supplying investigation results, and troubleshooting steps
  • Create tickets to external partners responsible for support of various systems, escalate problematic cases, when necessary. Forward information between external partners and internal teams.

You have:

  • Good (above average) knowledge of English (spoken and written).
  • Ability to decompose complex problems and sort them by urgency and priority.
  • Ability to understand and formalize client requirements in the technical language.
  • Ability to lead process of solving complex issues, which requires several teams.
  • It is a bonus if you understand modern development lifecycle: Agile, Scrum, Kanban, CI/CD and ITIL concepts.
  • High degree of responsibility for the systems under control with focus to reliability.
  • Ability to keep track of multiple ongoing tasks simultaneously.
  • Being able to plan own work (define deadlines).

Seen as advantage:

  • CompTIA Security+
  • Comptia Linux+ / LCIP or similar
  • Comptia Network+ or similar
  • MCSE
  • Experience with any of these tools/apps: Zabbix, Grafana, Jira, Confluence, Git and Gitlab, Jenkins, Kafka, Graylog, sFTP server, Nginx, Haproxy, Apache, Ansible, PostgreSQL, MySQL, Oracle SQL clients, Keepalive, Microsoft Failover clustering, AWX, Hadoop, Vault, Nomad, Consul, Kubernetes, Docker, JBOSS/Tomcat/Wildlfy Webservers, VirtualBox.

We offer:

  • Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
  • Monthly gross salary from 2500 EUR to 4300 EUR.
  • Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
  • Respecting private life, providing 3 extra leave-days for personal needs.
  • Health insurance and paid mental health support (from your first steps).
  • Snacks and fruits to boost your office day.
  • Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

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