This is the job.

• Monitor a variety of systems and interfaces, scheduled tasks and business application processes in order to ensure business process continuity.
• Respond to incidents, further diagnosis, resolution, root cause identification, documentation.
• Be part of the development process.
• Plan and schedule upgrades, updates, reconfigure OS and applications, test and implement configuration changes.
• Continual improvement process (SD Processes and manual work automation).

• Incident Handling:

• ​Troubleshooting/investigation of incidents & problems.
• Communication with relevant teams (internal, external), to ensure timely handling of the incidents.
• Creating and maintaining incident short overview with all the relevant details, timelines, analysis and actions.

• Logs Analysis:

• Logs analysis and assistance in investigations during incidents and requests from relevant teams.
• Collaborate with developers and administrators to ensure full understanding of all logs shipped to centralized log management solution.

You have:

• IT degree or equivalent work experience.
• Ability to work on projects independently, keeping track of many ongoing tasks simultaneously.
• Knowledge of how to measure and monitor service performance in terms of availability, quality and overall health.
• Practical Linux, Windows administration skills.
• Experience with monitoring solutions (Grafana, Prometheus).
• IT Service Desk experience.
• Fluent written and verbal English language.
• You are a focused and responsible person who is able to follow procedures and guidelines.
• Experience with Jira service desk, Zabbix, scripted automation.
• Ability to carry out in-depth research to reveal new and better methods of handling functions within the department.
• Ability to work alongside other departments to achieve company goals and vision.
• Communication Skills.
• Logical thinking and a positive attitude.
• Willingness to learn and grow within the company.

Seen as advantage:

• Ability to maintain servers and keep the applications and services up and running.
• Understanding of Windows domain infrastructure, AD, LDAP, GPO, permissions, security groups.
• Understanding of database concepts - oracle, mssql, mysql/maria, postgre, mongo.
• Good understanding of Service Desk, Support and Problem Management practices.
• Previous experience supporting Java/Scala based applications would be beneficial but not essential.

We offer:

• Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
• Monthly gross salary from 1800 EUR to 2800 EUR.
• Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
• Respecting private life, providing 3 extra leave-days for personal needs.
• Health insurance and paid mental health support (from your first steps).
• Snacks and fruits to boost your office day.
• Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).