746
Multilingual Customer Service Specialist
Multilingual Customer Service Specialist
Multilingual Customer Service Specialist
TRODO SIA
Multilingual Customer Service Specialist
Multilingual Customer Service Specialist

Multilingual Customer Service SpecialistTRODO SIA

Trodo

Founded in 2013, Trodo started as an international technology and export company for car parts and spares. Today Trodo continues to lead the way by setting the industry standards and growing to be one of its leading e-commerce businesses. With our position secured in the Baltics and Scandinavia, the goal is to go bigger. We are the technology leaders in making vehicle care understandable and accessible.

The role

We are looking for a highly motivated and solution-oriented Customer Service Specialist to join our team and attend to customer inquiries across multiple channels.
At Trodo, we take great pleasure in providing automobile enthusiasts with brand-new spare parts for their cars. We confidently claim to be the ideal alternative for avid auto enthusiasts, professionals, as well as for non-mechanics who require a company they can rely on.
Are you comfortable and skillful at communicating with people? Are you a service-minded person with the ability to handle conflicts in a constructive manner? Do you strive to be an excellent brand ambassador and willing to go above and beyond to guarantee the highest level of customer care? Then this position might be the right fit for you!
If you match the above criteria and believe that you will be an asset to the team at Trodo, we would love to hear from you.

Requested languages (at least two of the following): English/French/Spanish

Responsibilities

• Promptly respond to customer queries via email, live chat, and phone;
• Cover responsibilities assigned to you at the request of your direct management;
• Maintain a polite, helpful, and professional manner in any given circumstances;
• Respect client confidentiality at all times.

Qualifications

• Fluent in at least two of the following languages: English, French and Spanish;
• General education degree. Bachelor’s degree in business, communications, or a related field may be advantageous;
• Practical experience with help desk software, such as Zendesk, and CRM software;
• Previous experience in a customer service role is preferred;
• The ability to respond appropriately under pressure;
• Sound judgment and excellent problem-solving skills;
• A positive attitude and the ability to build relationships with clients and colleagues;
• The flexibility to work irregular hours, when required;
• Superb written and verbal communication skills;
• Mechanical expertise is preferable, but not essential.

What we offer

• Salary range starting from 1600 - 2000 gross, to be reviewed based on the skills and experience level of the candidate
• Premium health insurance
• Extra holidays for parents with children
• Extra days off for special occasions
• Employee Purchase Program
• Paid certification and education
• Mental health support program
• Loyalty holidays
• Fruits and refreshments in the office
• Family-friendly workplace
• Celebrating employee important life moments
• Team building activities
• Corporate events

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