Join our team as an EDD Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally.

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

Customer Risk Management specialists are responsible for KYC, EDD, OEDD process execution within expected quality targets. They are also responsible for executing excellent customer communication in line with settled service quality targets, as well as escalating specific customer cases to direct management and proposing possible solution.

What You Will Do:

• Conduct due diligences of CDD/EDD/OEDD cases
• Conduct periodic internal account/customer reviews
• Communicate with customers via remote channels (telephone, e-mail, internet banking) to collect necessary information (KYC update, clarifications about executed transactions)
• Enter received information into banking systems
• Maintain regular contact with relationship managers to obtain necessary information about customers and account activities
• Detect suspicions activity and make escalations to 2LoD
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm, and commitment
• Take responsibility in professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions

What We Expect:

• Preferred professional experience and skill set in KYC area (CDD/EDD/OEDD)
• Eye on details, “can-do” attitude, analytical mindset
• Customer focus
• Teamwork, responsibility for assuring good co-operation with business and within the team
• High ethical standards, integrity, good reputation, and commitment to best practices
• Strong written and verbal communications skills in Latvian, English, and Russian
• Higher education preferred in Economics, Business Management, Finance, etc.

What We Offer:

• Flexibility. Flexible working hours, remote work and possibility to work from anywhere in EU, Iceland, Switzerland and UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military trainings. Therefore, Luminor offers 30 fully paid calendar days for military trainings every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after first 3 months mass in all three Baltic sates as well as Health days in case of your absence due to sickness without doctor note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 1650-2450 EUR/month, which is to be determined depending on your level of experience and competencies

Application deadline is 26th of March.

In case of questions please feel free to contact Kaspars.Metra@luminorgroup.com (hiring manager) or Amanda.Kruze@luminorgroup.com (HR)