240
ENGLISH SPEAKING SERVICE DESK SPECIALIST 24/7
Arvato Systems Latvia SIA
ENGLISH SPEAKING SERVICE DESK SPECIALIST 24/7
Arvato Systems Latvia SIA
ENGLISH SPEAKING SERVICE DESK SPECIALIST 24/7
Arvato Systems Latvia SIA

ENGLISH SPEAKING SERVICE DESK SPECIALIST 24/7

Arvato Systems Latvia SIA

General responsibilities:

  • 1st Level Support
  • Respond to customer inquiries via e-mail/ticketing system or phone
  • Process and monitor technical incidents
  • Advise and support the customer in consideration of functional requests
  • Assist the customer in resolving 1st level issues
  • Dispatch and track tickets for the 2nd and 3rd level of support
  • Follow up on any customer issues requiring additional research
  • Demonstrate the highest level of customer service and professionalism

Job requirements:

  • Excellent communication skills in English language
  • Previous customer service related experience
  • Proactive and analytical approach
  • Good problem solving skills
  • Solution orientated and a team player
  • Desire to grow and develop in IT industry
  • Work organized in shifts 24/7

We offer:

  • Monthly gross salary from 1400 to 1600 EUR, depending on your level of expertise
  • Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.
  • Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
  • Individual development and learning plan, including yearly budget for external training
  • Necessary essentials – health insurance with dental services and sports coverage
  • Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
  • Friendly, multicultural and cooperation orientated colleagues
Mēneša bruto algaBruto mēnesī  € 1400 - 1600

Atrašanās vieta

    Rīga, Latvija
  • Attālināta darba iespējas

Darba veids

  • Pilna slodze

Prasmes

 Customer service Communication

Valodas

  •  Angļu
Kontaktpersona
Arvato Systems Latvia SIA

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,100 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.



Uzņēmuma mājaslapahttps://www.arvato-systems.com/

Reģistrācijas numurs40203072770

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