Here at GoCardless, we’re building the world’s bank payment network. Bringing simple and secure direct bank payment solutions for people and businesses everywhere, as well as making open banking more accessible. GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.

We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

You’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

On a daily basis you will:

• Monitor the risk alert queue and identify high-risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses 
• Attain a thorough understanding of GoCardless’ product, policies and processes 
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience 

• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity
• You understand the implications of new information for both current and future problem-solving and decision-making 
• You use your written English skills to strike the right tone with internal and external stakeholders. 
• You’re driven by initiative, and understand the impact of every decision you make on our merchants 
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done 

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.