Service Desk Specialist (Atlassian)

Arvato Systems Latvia SIA

Подробности
Основная информация
Компания

General responsibilities:

Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Troubleshoot any Jira, Confluence, OpsGenie and other Atlassian tools issues
Responsible for maintaining Confluence Spaces and JIRA projects, workflows, permissions, users etc.
Creating JIRA projects, templates, workflows, screens, fields and other administrative activities
Creating various type of documentation on confluence for migration, upgrade and other essential activities with pre-/ post validation
Creating automation rules to automate processes and workflows
SPOC of tickets for the 2nd and 3rd level of support

Job requirements:

Excellent communication skills in spoken and written English language
German language skills will be considered as advantage
Experience of 2 years upgrading Atlassian products like Confluence, Jira, Bitbucket
At least 2 years experience creating complex Jira workflows including project workflows, field configurations, notification schemes in JIRA
Experience on generating different types of reports in JIRA like Agile reports, EazyBI reports
Proactive and analytical approach
Solution orientated and a team player
Organized and able to manage projects and requirements
Ability to learn new systems and technology quickly
Experience with agile principles and project management methodologies would be a plus
Experience working with workflows and establishing and manage processes

We offer:

Monthly gross salary from 1800 to 2600 EUR, depending on your level of expertise
Cozy office in the center of Riga
Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
Individual development and learning plan, including yearly budget for external training
Necessary essentials health insurance with dental services and sports coverage
Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
Friendly, multicultural and cooperation orientated colleagues

Брутто-зарплата в месяцБрутто/мес. € 1800 - 2600

Место работы

Латвия

Возможность удалённой работы

Тип работы

Полный рабочий день со сменами
Полный рабочий день

Навыки:

Customer service communication

Языки

Английский

Контактное лицо
Arvato Systems Latvia SIA

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

Вебсайт компании: https://www.arvato-systems.com/

Регистрационный номер: 40203072770